David Beaven
Chorley,UK
Summary
Driven and people-focused Business Management graduate with experience across the Civil Service, retail, and customer service. I take pride in helping others, improving processes, and maintaining professionalism in every task I take on. Skilled in communication, mentoring, and handling sensitive information with discretion, I thrive in collaborative environments where I can make a positive difference.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Administrative Officer
HM Revenue and Customs
Preston, UK
04.2025 - 11.2025
- Handle high volumes of customer enquiries by both phone and post, resolving complex tax queries
- Assist accountants and individuals with Self Assessment, and offer support with completing tax returns
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Participated in a new trial for Self Assessment advisors to additionally be trained in the Pay As You Earn department to help reduce waiting & transfer times to maximise efficiency on the phone lines
Customer assistant
Asda
Chorley, UK
10.2024 - 04.2025
- Worked closely with colleagues to provide a high level of customer service by assisting shoppers with queries
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled stock replenishment and ensured shelves were well-presented and fully stocked, contributing to efficient store operations.
Supervisor & Customer Advisor
Ecco Shoes
Bath
10.2021 - 07.2024
- Promoted internally after 18 months due to strong consistency in performance and leadership potential
- Mentored 5 new starters with training and customer service, reducing employee turnover rate and improved morale and confidence within the team
- Recommended and implemented new processes when creating online orders in store, which reduced customer transaction times
Kitchen & Bathroom Designer
B&Q
Bamber Bridge
10.2019 - 09.2021
- Designed bespoke kitchens and bathroom layouts tailored specifically to customer needs and budgets
- Provided personal consultations to guide customers through design choices and product options using our in store 3D design software
- Coordinated with installation teams and customers via email and phone to ensure a smooth and accurate project delivery
Education
Bachelor of Arts - Business Management
Bath Spa University
Bath, UK 01.2021 - 01.2024
BTEC - Business Studies & Creative Media Production
Cardinal Newman College
Preston, UK 09.2019 - 06.2021
Skills
- Multitasking proficiency
- Resilience in pressure
- Confidentiality management
- Communication excellence
- Team player
- Customer Service
- Product knowledge
- Problem-solving
Hobbies and Interests
I enjoy attending live music events and cooking, both of which let me connect with people and explore creativity. Fashion and jewellery are a real passion of mine, as they give me a way to express myself and stay inspired by design. I also love travelling abroad, whether with friends or solo, as it broadens my perspective and keeps me curious about new cultures.
Timeline
Administrative Officer
HM Revenue and Customs
04.2025 - 11.2025
Customer assistant
Asda
10.2024 - 04.2025
Supervisor & Customer Advisor
Ecco Shoes
10.2021 - 07.2024
Bachelor of Arts - Business Management
Bath Spa University
01.2021 - 01.2024
Kitchen & Bathroom Designer
B&Q
10.2019 - 09.2021
BTEC - Business Studies & Creative Media Production
Cardinal Newman College
09.2019 - 06.2021