David Bangura
Carol Stream ,Illinois
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Plus500
Limassol , Cyprus
03.2023 - 08.2024
- Utilized financial planning software to model scenarios and forecast financial outcomes for clients.
- Monitored financial market trends to make timely adjustments to investment portfolios.
- Collaborated with team members to develop and implement innovative financial solutions.
- Implemented effective client retention strategies, resulting in high satisfaction and referral rates of 15% in my first year.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Conducted risk assessments to tailor financial advice and strategies to individual client profiles.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Provided advice on a range of financial products including mutual funds, stocks, bonds, and insurance.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Assisted clients in understanding complex financial concepts and instruments.
- Developed and maintained relationships with clients to ensure satisfaction.
Financial Services Representative
eToro
Kyiv City, Kyiv
11.2020 - 10.2021
- Conducted risk assessments to tailor financial advice and strategies to individual client profiles.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Provided advice on a range of financial products including mutual funds, stocks, bonds, and insurance.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Developed and maintained relationships with clients to ensure satisfaction.
- Maintained up-to-date knowledge of financial markets, economic trends, and regulatory changes.
- Collaborated with team members to develop and implement innovative financial solutions.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
ESL Tutor
Bibo International
Ivano Frankvisk , Ivano Frankvisk, Ukraine
03.2018 - 11.2020
- Designed supplemental exercises that reinforced material covered during class sessions.
- Facilitated workshops on cultural awareness for both teachers and students.
- Provided individualized instruction, assistance and support to ESL learners in the areas of grammar, pronunciation, writing, reading comprehension and conversation.
- Instructed classes in various aspects of language learning such as vocabulary development, sentence structure, verb conjugation and other topics related to ESL instruction.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Adapted materials according to the needs of each student's level of proficiency.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Evaluated course materials regularly and made modifications when necessary.
- Recommended supplementary books, software, and other learning materials.
- Created an engaging environment that fostered learning by using different techniques such as role playing activities, games and multimedia presentations.
- Analyzed data from student assessments to identify areas where improvement was needed.
- Encouraged students' active participation in class discussions by providing thought-provoking questions.
Sales Representative
AUTODOC
Ivano Frankvisk , Ukraine
01.2016 - 01.2018
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified customer needs by asking questions and advising on best solutions.
- Provided technical support for customers using the company's products or services.
- Listened to customer needs to identify and recommend best products and services.
- Increased engagement by 35% in 6 months. And improved customer satisfaction by 10%.
Education
Associate of Science - Business Administration And Management
Harvard School of Business
Boston 08-2025
Associate of Arts - Russian Language
Precarpathian National University
Ukraine 10-2017
Bachelor of Arts - Project Management
Volodymyr Dahl East Ukrainian National University
Ukraine 09-2016
Bachelor of Arts - Political Science And Government
University of Sierra Leone, Fourah Bay College
Freetown, Sierra Leone 09-2012
Skills
- Sales goals
- Customer relationship management
- Financial product sales
- Loan applications
- Relationship management
- Customer relationship building
- Financial services
- Sales follow-up
- Objection handling
- Sales presentations
- Resilience under pressure
- Networking
- Adaptability to change
- Client relations
- Client analysis
Languages
English
First Language
Russian
Intermediate (B1)
B1
Affiliations
. Achieving Sales Targets: I always strive to achieve specific sales goals, such as percentage increases in sales or revenue generated.
. Client Relationship Management: I am experienced at building and maintaining strong relationships with clients, focusing on tailored solutions to meet their needs.
. Product Knowledge Training: I always participated in training sessions to enhance my understanding of products or services, and making sure I'm well-informed and effective representative.
Strengths:
1. Strong Communication Skills: Ability to clearly convey information and build rapport with clients.
2. Goal-Oriented: Consistently meets or exceeds sales targets through determination and strategic planning.
3. Adaptability: Quick to adjust to changing market conditions and client needs.
4. Problem-Solving Ability: Skilled at identifying issues and developing effective solutions for clients.
5. Team Collaboration: Works well with colleagues across departments to achieve common goals.
6. Time Limit: Work within time limit and open to working longer hours to achieve a given objective(s)
Weaknesses:
1. Perfectionism: Sometimes focus too much on details, which can slow down project completion.
2. Reluctance to Delegate: May struggle with handing off tasks, preferring to take on responsibilities personally.
3. Public Speaking: While effective in one-on-one situations, may feel less confident in larger group presentations.
4. Overcommitting: Tendency to take on too many projects at once, which can lead to stress.
Hobbies
Volunteering, Team Sports: (Such as soccer, basketball, athletics), Reading, Traveling and Fitness Activities
References
References available upon request.
Timeline
Financial Services Representative
Plus500
03.2023 - 08.2024
Financial Services Representative
eToro
11.2020 - 10.2021
ESL Tutor
Bibo International
03.2018 - 11.2020
Sales Representative
AUTODOC
01.2016 - 01.2018
Associate of Science - Business Administration And Management
Harvard School of Business
Associate of Arts - Russian Language
Precarpathian National University
Bachelor of Arts - Project Management
Volodymyr Dahl East Ukrainian National University
Bachelor of Arts - Political Science And Government
University of Sierra Leone, Fourah Bay College