David Atano
London,UK
Summary
Results-driven professional with 4+ years of experience in customer service, sales, and operational support, with a strong focus on team leadership and business performance. Proven ability to manage day-to-day operations, support high-performing teams, and deliver excellent customer experiences in fast-paced environments. Skilled in communication, problem-solving, and decision-making, with a track record of taking initiative and progressing quickly into positions of responsibility.
Highly organised and adaptable, with strong time management and interpersonal skills. Confident leading by example, handling challenging situations professionally, and contributing to business growth through effective teamwork, operational efficiency, and customer-focused service. Seeking a management role to further develop leadership capabilities and make a positive impact on team and business success.
Overview
6
6
years of professional experience
Work history
Sales Associate/Advisor
Vodafone UK
London
2024.01 - Current
- Provided high-quality customer service across technical support, billing, and product advice.
- Maintained strong product knowledge across devices and services.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Ensured compliance with company policies and customer satisfaction standards.
- Achieved 90–100% mystery shop scores consistently.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Selected to work at flagship London store due to strong performance.
Store Manager
William Hill
London
2022.07 - 2023.09
- Managed daily shop operations including opening/closing, banking, and cash handling
- Supervised staff and trained new employees
- Maintained store presentation and ensured compliance standards
- Handled challenging customer situations professionally
- Key Achievements: Promoted to manager within 4 months
- Demonstrated reliability across flexible shifts and responsibilities
Customer services and sales agent
John Lewis & Partners
London
2020.09 - 2021.07
- Worked collaboratively with team members to ensure smooth service.
- Multitasked between calls and administrative tasks effectively during peak hours.
- Handled complaints professionally, ensured customer contentment at end of each call interactions.
- Provided exceptional service to enhance customer loyalty.
- Scheduled appointments with field teams for service changes or new product deliveries.
- Applied conflict management to stressed and concerned customers.
- Cultivated positive relationships with clients through regular follow-ups and updates.
- Listened actively to offer accurate information and best solution to their needs, this increased sales by 10%.
Education
ICT Level 3 BTEC - Information Technology
City of Westminster College
London 09/2018 - 05/2020
Digital Media - Arts, Media & IT, Marketing
Coventry University
Coventry 09/2020 - 05/2023
Skills
- Team Leadership & Staff Training
- Sales Performance & Target Achievement
- Customer Service Excellence
- Store Operations & Inventory Management
- Problem Solving & Conflict Resolution
- Compliance & Data Protection
- Communication & Organisation
Additional Experience
- Coordinated event logistics, budget management, and operational support for live events.
- Delivered customer service, conducted ID verification, and maintained safety and compliance standards.
- Assisted with crowd management, problem-solving, and on-site operational support during live events.
- Managed customer accounts and maintained strong client relationships through effective communication and support.
- Managed data entry, document organisation, and reporting with strong attention to detail.
- Gained experience in office procedures, client interaction, and business operations.
Timeline
Sales Associate/Advisor
Vodafone UK
2024.01 - Current
Store Manager
William Hill
2022.07 - 2023.09
Customer services and sales agent
John Lewis & Partners
2020.09 - 2021.07
ICT Level 3 BTEC - Information Technology
City of Westminster College
09/2018 - 05/2020
Digital Media - Arts, Media & IT, Marketing
Coventry University
09/2020 - 05/2023