David Andrews
Bulkington,Warwickshire
Summary
Results-driven professional with expertise in sales trend analysis and key account development. Proven ability to enhance customer satisfaction through effective communication and territory management. IOSH Managing Safety qualification highlights commitment to health and safety standards. Extensive experience in B2C sales supports successful customer care and training initiatives.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Regional Installations Customer Care Manager
Moores Furniture Group
10.2022 - Current
- Established a new role to ensure consistent achievement of SLAs.
- Managed a team of 11 customer care installers and subcontractors, ensuring compliance with health and safety documentation.
- Enhance customer satisfaction through effective communication and problem-solving initiatives.
- Implemented feedback mechanisms to capture insights and drive continuous service improvements.
- Developed training programmes to improve service delivery and operational efficiency.
- Managed regional installations, ensuring timely and quality execution through team coordination.
- Led documentation of all customer interactions for future reference and training purposes.
- Developed a comprehensive onboarding programme for new hires to facilitate quick adaptation.
- Conducted regular performance meetings with the team to set targets and review progress.
- Provided friendly, knowledgeable service, consistently achieving positive customer feedback.
- Oversaw adherence to procedures for operational excellence.
Regional Sales Manager Showrooms
Huws Gray Buildbase
05.2022 - 10.2022
- Developed leads and visited potential customers to establish relationships and present sales pitches, managing a ledger of circa £1m.
- Collaborated with 14 kitchen and bathroom showrooms and National Sales to enhance sales and footfall while prioritising customer service.
- Delivered exceptional after-sales service through product training and serving as main point of contact.
- Redesigned customer journey and compliance audits, resulting in improved sales and customer service while safeguarding profit margins.
- Increased profitability by creating leads and pipeline business using effective marketing channels and sales strategies.
- Engaged with preferred suppliers to ensure product relevance and negotiated local terms for marketing campaigns.
Branch Manager
Benchmarx (Travis Perkins)
05.2019 - 05.2022
- Optimised operations to maximise branch profit.
- Designed innovative sales and service strategies to boost revenue and colleague retention.
- Achieved 30% revenue growth compared to 2019.
- Developed annual business plans to pinpoint improvement areas.
- Established strong rapport with new and existing account holders to enhance sales and profitability.
- Completed audits, managed payroll, and maintained a robust health and safety culture within the branch.
General Showroom Manager
Wren Kitchens
02.2018 - 05.2019
- Achieved sales targets and maintained service levels to ensure profitability.
- Delivered exceptional customer service while coaching team members to excel.
- Developed business plans and conducted regular reviews to meet all KPIs.
- Collaborated with product development to introduce new ranges and enhance existing products.
Business Unit Manager Installations
Leekes
03.2015 - 02.2018
- Achieved year-on-year growth in Kitchens, Bathrooms, and Conservatories.
- Ensured compliance with all Health and Safety regulations and audits.
- Mediated between customers and third-party contractors to guarantee high-quality installations.
- Developed customer service strategies, enhancing performance and implementing innovative techniques.
Deputy General Manager
Wickes
06.2007 - 03.2015
- Enhanced overall standards in failing Kitchen and Bathroom Showroom through effective deputy management functions.
- Achieved a 42% increase in KBB sales, leading to highest mystery shop score in region.
- Conducted detailed analysis of Kitchen and Bathroom department, implementing new sales techniques.
- Collaborated with retail development team to introduce new product ranges throughout store.
Ambient Trading Manager
Tesco
05.2003 - 06.2007
- Managed Grocery, Wines and Spirits, Frozen Foods, and Warehousing in a converted concept store.
- Liaised with new store support to optimise warehousing for maximum efficiency.
- Collaborated with external sales representatives to implement promotions that increased sales.
- Trained and developed team members, applying corrective coaching when necessary.
Restaurant Manager
Burger King
08.1999 - 05.2003
- Transformed restaurant performance from 'needs improvement' to superior standards.
- Trained colleagues in food preparation and customer service protocols.
- Cultivated professional service skills among colleagues while ensuring policy compliance.
Education
B.A. Hons - Leisure Management
Bolton Institute of Higher Education
Bolton 09.1996 - 06.1999
Skills
- Sales Trend Analysis
- Excellent Communication skills
- Key Account Development
- Territory Management
- Lead Qualification
- Strong background in Health and Safety
- IOSH Managing Safety qualification
- Product knowledgeability
- Relationship Management
- Training programmes
- Customer care
- B2C sales
- Extensive product knowledge
Accomplishments
IOSH Managing Safety
Timeline
Regional Installations Customer Care Manager
Moores Furniture Group
10.2022 - Current
Regional Sales Manager Showrooms
Huws Gray Buildbase
05.2022 - 10.2022
Branch Manager
Benchmarx (Travis Perkins)
05.2019 - 05.2022
General Showroom Manager
Wren Kitchens
02.2018 - 05.2019
Business Unit Manager Installations
Leekes
03.2015 - 02.2018
Deputy General Manager
Wickes
06.2007 - 03.2015
Ambient Trading Manager
Tesco
05.2003 - 06.2007
Restaurant Manager
Burger King
08.1999 - 05.2003
B.A. Hons - Leisure Management
Bolton Institute of Higher Education
09.1996 - 06.1999