Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Music
Timeline
Generic

David Alabi

Bradford

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Specialist

ELENASY
07.2023 - 07.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Answered questions and provided information to customers about new software or hardware.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

IT Support /Test Automation Engineer

CITYTECH SYSTEMS LIMITED
05.2023 - 10.2023
  • Identified appropriate situations for implementing test automation, accounting for situations where automated testing was counterproductive.
  • Enhanced test coverage with the development of comprehensive test plans and cases.
  • Monitored emerging test automation frameworks, technologies and best practices for useful developments.
  • Streamlined bug reporting and tracking processes, resulting in faster resolution times.
  • Participated in test automation code review meetings and provided input on colleagues' coding efforts.
  • Increased efficiency of regression testing through the implementation of continuous integration pipelines.
  • Stayed up-to-date on industry trends and tools, ensuring that best practices were applied within the team''s work processes.
  • Applied Agile Delivery methods to simplify testing process decisions through iterative development.
  • Designed standardized processes and protocols to continuously improve operational efficiency through positive iteration.
  • Supported DevOps integration to align software development and information technology efforts.
  • Validated production deployment changes, providing reports on discovered issues to manager.

IT Support /Human Resources Recruitment Specialist

VANTEGRAL CONSULTING
01.2023 - 06.2023
  • Implemented creative recruiting tactics to engage passive candidates and increase applicant quality overall.
  • Organized job fairs and campus events to generate interest in available opportunities within the organization.
  • Negotiated competitive salary packages for new hires, balancing company budget constraints with market data analysis.
  • Reduced time-to-fill open positions by implementing targeted recruitment strategies.
  • Enhanced recruitment efficiency by streamlining the candidate sourcing process.
  • Maintained compliance with all federal and state employment regulations throughout the entire recruitment lifecycle.
  • Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
  • Launched an employee referral program that incentivized current staff members to recommend qualified candidates for open roles.
  • Tracked key recruitment metrics such as time-to-fill, cost-per-hire, and source-of-hire in order to continually refine processes for optimal results.
  • Provided ongoing support to new employees during their transition into the company culture, fostering positive work environments from day one.
  • Continuously monitored labor market trends in order to proactively identify potential talent needs, adjusting recruitment strategies accordingly.
  • Improved employee retention rates through effective onboarding and orientation programs.
  • Facilitated interview panels involving multiple stakeholders in order to ensure a holistic evaluation of potential candidates.
  • Optimized job advertisements by conducting extensive research on industry trends and competitor offerings.
  • Led internal training sessions on interview techniques and best practices for hiring managers in order to improve overall candidate assessment processes.
  • Built strategic partnerships with external agencies for hard-to-fill positions or specialized skill sets when needed.

IT Support / Frontend Developer

AIDE SOLUTIONS LTD
02.2023 - 04.2023
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
  • Debugged complex software issues, leading to a more stable product release.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
  • Reduced development time by creating reusable code libraries for future projects.
  • Developed software for desktop and mobile operating systems.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Corrected, modified and upgraded software to improve performance.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Tested functional compliance of company products.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Coordinated deployments of new software, feature updates and fixes.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

IT Support Specialist

ALPHA MORGAN CAPITAL
08.2021 - 01.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Answered questions and provided information to customers about new software or hardware.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Managed backup and recovery of data assets to safeguard system availability.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

IT Support / TEACHING ASSISTANT - Computer Science

FILLABEL PRIVATE SCHOOL
01.2017 - 10.2017
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Completed daily reports on attendance and disciplinary performance.

Education

Masters of Business Administration -

York st John University
08.2024

BSc (Hons) in Information and Communication Technology -

Crawford University
06.2022

Skills

  • Front-End web developer and a Technology expert
  • HTML, CSS, BOOTSTRAP, JavaScript, React JS, Angular
  • Software Installation
  • Printer troubleshooting
  • Virtualization Technologies
  • ITIL Processes
  • User Training
  • Mobile Device Support
  • System Configuration
  • Help Desk Experience
  • Helpdesk call support
  • Attention to small details and excellent critical thinking, problem solving skills, decision making, management and leadership skills
  • Excellent Communication and service skills, able to build relationships and establish connections, Analysis and evaluation capabilities
  • Self-motivated with outstanding time management capability
  • Strong team collaboration skills
  • Office tools (Spreadsheet packages, Word Processing packages, Presentation packages)
  • Social Media Manager (Meta business suite)
  • Headhunting and Boolean search
  • Cloud computing knowledge
  • Hardware maintenance
  • Ticketing system proficiency
  • Mobile Device Management
  • Remote Support Capabilities
  • Wireless Networking
  • Desktop support
  • IT Security Management
  • Asset Management
  • Client Relationship Building
  • Server Management
  • Instruction and training
  • Database Administration
  • Application support
  • Technical equipment inspection
  • VoIP Support
  • Backup and recovery
  • Telecommunications network oversight
  • Hardware upgrades
  • VPN Configuration
  • Software Licensing
  • Incident Management
  • Patch management
  • Wireless area networking
  • Data Recovery
  • System enhancement
  • Disaster Recovery Planning

Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Increased number of resolved job tickets by 70% over previous year.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Crawford university science conference and fairs
  • Course Rep of ICT department (100 - 400lvl)
  • Assistant Academic director Nigerian association of computer science (NACOS)
  • Scrimba Learn (Angular, JavaScript)
  • Cisco Basic Networking training and Packet Tracer

Music

I am a Gospel Artist, I play the drums and keyboard and also Sing 

Timeline

IT Support Specialist

ELENASY
07.2023 - 07.2024

IT Support /Test Automation Engineer

CITYTECH SYSTEMS LIMITED
05.2023 - 10.2023

IT Support / Frontend Developer

AIDE SOLUTIONS LTD
02.2023 - 04.2023

IT Support /Human Resources Recruitment Specialist

VANTEGRAL CONSULTING
01.2023 - 06.2023

IT Support Specialist

ALPHA MORGAN CAPITAL
08.2021 - 01.2022

IT Support / TEACHING ASSISTANT - Computer Science

FILLABEL PRIVATE SCHOOL
01.2017 - 10.2017

Masters of Business Administration -

York st John University

BSc (Hons) in Information and Communication Technology -

Crawford University

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