Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Self Development Achievements And Charitable Services
Academic And Professional Qualifications
Affiliations
Timeline
Generic

DAVID A. B. M. MENSAH

London

Summary

Detail-oriented individual with a strong background in management and effective communication. Demonstrates initiative and a proactive approach to challenges, leveraging interpersonal skills for team collaboration. Experienced in eye care, consistently meeting client needs and contributing to business goals, with a track record of recognition for commercial achievements. Empathetic listener fostering long-term customer relationships.

Overview

33
33
years of professional experience

Work History

Senior Optician/Manager/Myopia Control Ambassador

Optix at Broadgate & Ipsy Opticians
03.2023 - Current
  • Delivering bespoke services for high-profile clients, lawyers, investment bankers, corporate bankers including celebrities and politicians.
  • Educating colleagues, schools and parents about the prevalence of myopia.
  • Aided in redesigning the new practice and introduced new brands.
  • Scaling up eye health promotion by given talks in schools and private institutions, as well as the elderly.

Regional Manager and Senior Head Optician (Secondment)

The Eye Place
06.2022 - 02.2023
  • Worked and dispensed alongside the director and head of dispensing to ascertain their requirements.
  • Identified the challenges each practise had and worked with the team to address them respectively.
  • Assisted in building team cohesion across the practices as well and staff morale.
  • Covered managers, dispensing staff vacations and staff sicknesses to minimize disruptions.
  • Arranged and organise product knowledge training for all the teams accordingly as well as how the director wants dispensing to be conducted across the branches.
  • Provided training for new team members who were new to optics and ophthalmic associates.

Manager, Senior Optician & Analytical Person

Eye Academy Guildford
02.2018 - 06.2022
  • Provided bespoke services for high profile clients, celebrities as well as politicians.
  • Successfully researched on how the practice could enhance on the services it provided and attract new clients while eliciting why some clients may go elsewhere.
  • Expanded Eye Academy B.V. and Colorimetry services.
  • Organized eye health talks in primary and secondary schools within the catchment areas of the practice as well as zoom evenings for selective clients to view new range of spectacle wear.
  • Increased our Mystery shopping score from 4.7 to 9.1 and with an average of 8.8 out of 10.00 by using role plays to deduce how clients may perceive our services.
  • Increased the annual turnover from £384K to £496K.
  • Dealing with complaints swiftly, effectively and diplomatically when required as well as obtaining advice from OCCS or A.O.P when needed.
  • Providing in-depth product knowledge, as well as a sound judgement when dealing with demanding clients.

Facilitator (Voluntary Services)

Doctors Academy
01.2004 - 12.2017
  • Part of the advisory board for exam preparation for MRCS Osce.
  • Streamline a concise list of international medical students wishing to attend Doctors Academy's annual summer school in Manchester.
  • Evaluating funding availability and the students the organization can sponsor internationally.

Branch Manager

Robert Frith Optometrist
03.2013 - 11.2017
  • Day to day management of the practice as well as managing 8 staff, frame and lens ordering, glazing, budgeting, stock take, forecasting, organising rota's, arranging holidays and the smooth running of the practice.
  • Chaired strategic weekly briefings and monthly KPI reviews.
  • Successfully researched why the branch was not doing as well as before and why clients went elsewhere by joining local groups and attending business breakfast meeting.
  • Scaled up eye health promotion by given talks in all the schools and private institutions, as well as OAP.
  • Introduced high end frames to the branch and company; Maui Jim, Gold and Wood, Ici Berlin, Mont Blanc, Lindberg, Tom Ford, Bvlgari, Oliver Peoples, Mykita, Alain Mikli, Bespoke Eyewear, Meyer and Reykjavik.
  • Successfully achieved the team’s objective for the branch by implementing and running staff training.
  • Increased turnover by 54% in the 1st year and 29% in the 2nd year.

Director for International Health Development (Voluntary Services)

ADAP (African Development Association for Progress)
01.2009 - 12.2016
  • Provide a robust researched strategy to promote and train health workers in Gambia and Ghana.
  • Promoted regional and district networking of health institutions aimed at reinforcing supervision, strengthening the referral systems and protocols in improving patient care in Gambia.
  • Lead and coordinated volunteer nurses and medical personal to Gambia to teach and train women nurses and medical personal yearly.

International Capacity Building Resource Personnel

International Organization for Migration (IOM) and MiDA
05.2010 - 01.2013
  • Successfully researched and orchestrated the building of the first Glaucoma Centre in Koforidua Regional Hospital, Eastern region, Ghana.
  • Developed standards and assessments for the current state of diagnostic, therapeutic and rehabilitation services and instituted regulatory mechanisms.
  • Set up a collaborated task force via capacity building to screen kids and young adults alike in institutions for the deaf and blind biannually.
  • Instrumental in persuading the former Hospital Director to agree and relocate the EYE and ENT departments to the ground floor of the hospital.
  • Successfully trained 31% of the current Eye, Ear Nose and Throat health staff in Ghana.

Locum

Specsavers Optician
06.2002 - 01.2009
  • Provided an accurate, timely, and qualitative dispensing service to clients.
  • Dispensed spectacle as stated on prescriptions, maintaining accurate dispensing records and ensuring that the prescription is correct: the strength, quantity, directions for use, patient’s name and includes any additional required information.
  • Provide a second check on all prescription issued.
  • Communicate effectively and regularly with other members of the dispensing team to ensure an accurate exchange of information relating to patients and their medication.

Branch Manager

Brompton’s Opticians
05.2000 - 06.2002
  • Day to day management of the practice as well as managing 4 dispensing assistants, frame and lens ordering, glazing, budgeting, stock take, forecasting, organizing rota's, arranging holidays and the smooth running of the practice.
  • Chair strategic weekly briefings and monthly KPI reviews.
  • Oversee clinical audit of the department and staff capacity.
  • Reviewed patient confidential data and implementing robust systems in place when deemed necessary.
  • Reviewed the knowledge and technical skills gap between staff; with the aim of improving patient retention, maximize profit and ultimately patient care.

Senior Management

Harrods Optician
01.1999 - 05.2000
  • Duties included conducting inductions for newly employed staff, dispensing for clients such as Presidents, Royal Families from all over the world and Newscasters.
  • Chair strategic weekly briefings and monthly KPI reviews.
  • Supervising staff rota’s holidays, organizing weekly, daily briefings and dispensing techniques.
  • Dealing with complaints effectively and diplomatically when needed.

Dispensing Optician/Contact Lens Trainee

D & A
01.1997 - 01.1999
  • Dispensing (Especially for BBC staff and Public Relation Associates), Contact lens fitting, supervising optical associates, organizing staff meeting for product knowledge, supervising work experience trials, holding briefings and delegating daily responsibilities.

Manager

Paine & Hunter Optician
01.1993 - 01.1997
  • Duties included dispensing, staff management, buying frames, lenses, arranging domiciliary visits, completing tax return forms, organizing staff meeting and product training sessions.

Education

H.N.D - Audiology, Hearing Aid

Anglia Ruskin University
Cambridge
10.2008

BSc. - Visual Science and Optometry

University of Wales, Cardiff
06.2006

BSc. Hon. - Ophthalmic Dispensing & Management

City University
06.1996

3 A-Levels - Maths, Biology and Chemistry

Sir George Monoux Sixth Form Boys
06.1993

11 ‘O’ Levels - 4 Bs, and 7 Cs

St Edwards School (CoE)
06.1991

Skills

  • Project Management
  • Strategic Planning
  • Deadline Management
  • Budget Management
  • Communication
  • Teamwork
  • Integrity
  • Trust
  • Reputation Management
  • KPI Improvement
  • Client Satisfaction
  • Optisoft
  • Flex
  • Acuitas
  • Optical Base
  • Focus
  • Epos System
  • Windows
  • MS-Office
  • Adobe Acrobat
  • Excel
  • Internet
  • Outlook
  • PowerPoint
  • Publisher

Hobbies and Interests

I enjoy spending time with my family, listening to gospel, jazz, and classical music. I have an interest in contemporary art, wildlife documentary and enjoy reading, watching football, travelling, photography and skiing when time permits.

Self Development Achievements And Charitable Services

  • Community Engagement for Empowerment, City University, 01/01/24, 07/31/24
  • The Ophthalmologist Advisory Board, 03/01/22, Present
  • St Barts Health NHS Trust HEAL Champion, 02/01/23, Present
  • Stratford Methodist Church and Community Centre, 09/01/14, Present
  • Newham Methodist Circuit Senior Property Steward and Synod Representative, 01/01/09, 12/31/24
  • Trustee for Landmark Training (London), 01/01/08, 12/31/16
  • Prison Befriender, 05/01/13, Present
  • Founding Member of the East London Community Organization and London Citizens, 01/01/98

Academic And Professional Qualifications

  • Leadership - Leading Effectively, Citizens UK, 09/01/16, 07/31/17
  • Building Communication Skills effectively, City University, 10/01/13, 02/28/14
  • Project Management; Evidence based Management, City University, 09/01/14, 12/31/14
  • Public Health Awareness skill, City University, 01/01/13, 04/30/13
  • Project Management; An introduction, City University, 04/01/11, 06/30/11
  • H.N.D Audiology, Hearing Aid, Anglia Ruskin University, 09/01/06, 10/31/08
  • BSc. Visual Science and Optometry, University of Wales, Cardiff, 09/01/03, 06/30/06
  • BSc. Hon. Ophthalmic Dispensing & Management, City University, 09/01/93, 06/30/96
  • Practical bookkeeping: Stage I & II
  • 3 A-Levels: 240Pts (Maths, Biology and Chemistry), Sir George Monoux Sixth Form Boys, 09/01/91, 06/30/93
  • 11 ‘O’ Levels 4 Bs, and 7 Cs, St Edwards School (CoE), 09/01/86, 06/30/91

Affiliations

  • Rotary Club President 2024 to present
  • Shortlisted for Picker Experience Network Awards 2025
  • Best Opticians Award
  • London Citizens Lifetime Achievement Award
  • Citation from Streets of Gold Youth Conference

Timeline

Senior Optician/Manager/Myopia Control Ambassador

Optix at Broadgate & Ipsy Opticians
03.2023 - Current

Regional Manager and Senior Head Optician (Secondment)

The Eye Place
06.2022 - 02.2023

Manager, Senior Optician & Analytical Person

Eye Academy Guildford
02.2018 - 06.2022

Branch Manager

Robert Frith Optometrist
03.2013 - 11.2017

International Capacity Building Resource Personnel

International Organization for Migration (IOM) and MiDA
05.2010 - 01.2013

Director for International Health Development (Voluntary Services)

ADAP (African Development Association for Progress)
01.2009 - 12.2016

Facilitator (Voluntary Services)

Doctors Academy
01.2004 - 12.2017

Locum

Specsavers Optician
06.2002 - 01.2009

Branch Manager

Brompton’s Opticians
05.2000 - 06.2002

Senior Management

Harrods Optician
01.1999 - 05.2000

Dispensing Optician/Contact Lens Trainee

D & A
01.1997 - 01.1999

Manager

Paine & Hunter Optician
01.1993 - 01.1997

H.N.D - Audiology, Hearing Aid

Anglia Ruskin University

BSc. - Visual Science and Optometry

University of Wales, Cardiff

BSc. Hon. - Ophthalmic Dispensing & Management

City University

3 A-Levels - Maths, Biology and Chemistry

Sir George Monoux Sixth Form Boys

11 ‘O’ Levels - 4 Bs, and 7 Cs

St Edwards School (CoE)

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DAVID A. B. M. MENSAH