Dave Surtees

Expanded customer relationships across 14 European countries to drive sales growth.

Executed strategies to achieve sales targets for both existing and new business.

Conducted customer meetings, requiring extensive travel throughout Europe.

• Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
• Managed key accounts, resulting in consistent revenue generation.
• Developed robust client relationships for improved business growth.

• Handled employee grievances professionally, minimising potential workplace disputes.
• Fostered a high-performing environment to drive productivity and quality.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.

Managed a small group of guys to ensure smooth running of the garage.

Carried out vehicle maintenance and repairs

Maintained relationships with customers and suppliers to maximize business growth and reputation.

• Resolved customer complaints promptly, ensuring customer satisfaction.
• Enhanced sales performance with thorough knowledge of product range.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Delivered outstanding customer experiences through attentive care and faultless service.

• Processed sales transactions smoothly, enhancing customer experience.
• Researched online catalogues for rare part requests from customers.
• Improved parts inventory by conducting regular audits and stock checks.
• Coordinated with technicians to provide necessary vehicle components on time.
• Handled customer complaints professionally, resulting in resolved issues.