Summary
Overview
Work History
Education
Skills
Timeline
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Dave Hollands

Customer Engagement Manager
Derby

Summary

Experienced people leader with a track record of scaling and energizing sales teams to outperform targets, doubled team headcount over five years, Recruiting, training and mentoring the team to achieve over £1m nett sales per person annually. Mentored replacement sales manager while creating an online digital sales and demonstration team from scratch. Provided interim management cover for another sales team while continuing to mentor digital team. Regularly review sales data, create reports and support other teams in achieving sales targets. Adaptable and eager to take on greater responsibilities to meet wider goals of the business.



Overview

38
38
years of professional experience

Work History

Customer Engagement Manager

Stannah Lift Services Ltd
Andover
05.2022 - Current
  • Create and lead team of digital product presenters, provide live 2 way communication to customers and onsite sales support to field sales team
  • Develop and encourage team via training and mentoring
  • Analyse sales reports and manage individual performance using various measures including A.S.P. performance V's target, discount from list etc.
  • Maintain high level of team product knowledge

Regional Sales Manager

Stannah Lift Services Ltd
Andover
05.2016 - 04.2022
  • Maximise sales opportunities, improve sales conversion, maximise ASP's, raise skill levels, recruit and train additional team members
  • Work to strict deadlines and targets
  • Utilise one to one field accompaniment and sales reports to improve product knowledge and manage team performance
  • Minimise on site sales and survey errors to drive increased profitability
  • Support team to exceed sales targets (only full team to exceed £1m sales per sales consultant 2021 - 2022)

Sales Consultant

Stannah Lift Services Ltd
Andover, Hampshire
03.2012 - 04.2016
  • Consistently sold approx £1m stairlifts, regularly in the top 10% for sales
  • Attend pre booked in home sales appointments, quote and close on the day / provide full update to unsold team to follow up and close
  • Understand market trends and competitor USP's to maximise conversion
  • Support colleagues with technical knowledge and general advice

Managing Director

Mobility solutions (Midlands) Ltd
Burton on Trent, Staffordshire
11.2003 - 12.2011
  • New business start up showroom and workshop facilities supplying wide range of mobility equipment
  • Employed two full time staff
  • Strong relationship with wide range of suppliers, platinum dealer for Pride Mobility
  • Local and regional contracts to supply and maintain equipment for Shop mobility schemes and Access to Work

Stairlift Installer

Stannah Lift Services Ltd
Andover
02.1988 - 10.2003

Education

2:2 Business Studies (eve) - Business

Nottingham Trent University
Nottingham
1999 - 2001

HNC Business Studies -

Blackburn College
Blackburn
1997 - 1998

7 x CSE -

Harrow Way Secondary School
Andover, Hampshire

Skills

Team leadership

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Timeline

Customer Engagement Manager

Stannah Lift Services Ltd
05.2022 - Current

Regional Sales Manager

Stannah Lift Services Ltd
05.2016 - 04.2022

Sales Consultant

Stannah Lift Services Ltd
03.2012 - 04.2016

Managing Director

Mobility solutions (Midlands) Ltd
11.2003 - 12.2011

Stairlift Installer

Stannah Lift Services Ltd
02.1988 - 10.2003

2:2 Business Studies (eve) - Business

Nottingham Trent University
1999 - 2001

HNC Business Studies -

Blackburn College
1997 - 1998

7 x CSE -

Harrow Way Secondary School

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Dave HollandsCustomer Engagement Manager