Summary
Overview
Work history
Education
Skills
Timeline
Generic

Dave harrison

Stockport,United Kingdom

Summary

Innovative professional with knack for resolving technical issues and providing exceptional customer support. Skilled in troubleshooting and communication, ensuring seamless user experiences and swift resolution of problems. Poised to drive impactful improvements in service delivery and client satisfaction.

Seasoned professional focused on support engineering. Capable of enhancing system reliability and user satisfaction through proactive troubleshooting and problem resolution. Specialised in fostering relationships with clients and users, ensuring seamless technical support and facilitating continuous improvement.

Overview

16
16
years of professional experience

Work history

Senior support engineer

Babble
Stockport, Greater Manchester
03.2012 - Current
  • Improved system performance by resolving complex technical issues.
  • Championed the use of automated tools increasing efficiency in problem solving.
  • Researched emerging technologies contributing towards organisational technological advancement.
  • Conducted detailed system audits, ensuring optimal performance and security compliance.
  • Handled escalated support requests, resulting in quick resolution times and customer satisfaction.

Senior engineer

Lake Technologies
Liverpool, Lancashire
01.2010 - 04.2012
  • Liaised with clients to gather specific project requirements.
  • Prepared technical reports to communicate project progress and outcomes.
  • Ensured regulatory compliance in all engineering practices to maintain industry standards.
  • Enhanced product durability with the use of robust materials.
  • Led team meetings, fostering open communication and collaboration.

Education

GCSEs -

Davenport High School
Stockport
09.1981 - 04.1986

FE, FEX - Wildix

Wildix
Coventry
04.2022 -

Office serv 7030/7200/7400 -

Samsung
Manchester

Skills

Experienced on installations, support and team management across lots of telecoms I have experience on various PBX including Samsung/LG/NEC/Wildix I have installed and maintained all of the listed PBX onsite and remotely I have also managed team of upto 30 engineers across the UK on various contracts

Timeline

FE, FEX - Wildix

Wildix
04.2022 -

Senior support engineer

Babble
03.2012 - Current

Senior engineer

Lake Technologies
01.2010 - 04.2012

GCSEs -

Davenport High School
09.1981 - 04.1986

Office serv 7030/7200/7400 -

Samsung
Dave harrison