Daula Phom
Gurugram
Summary
Customer-focused hospitality professional with strong guest-handling skills and front-desk exposure of more than 3 years. Utilises extensive experience in guest service and floor operations to deliver excellent customer service and ensure guest satisfaction. Aims to transition into a Guest Relations Executive role to leverage exceptional communication skills and service etiquette.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Steward
Gung the palace
Gurugram
2025.05 - 2025.12
- Supervised a team of five stewards, assigning daily tasks and ensuring high levels of cleanliness and organisation in kitchen and dining areas.
- Monitored and enforced sanitation and safety protocols, ensuring compliance with local health regulations, and maintaining certification standards.
- Coordinated with kitchen and management teams to streamline operations, reduce waste, and improve overall efficiency.
- Managed inventory control, tracking stock levels, and placing orders for cleaning supplies, and kitchen equipment.
- Trained and mentored new stewards, providing guidance on operational procedures, safety standards, and customer service expectations.
- Led the cleaning and maintenance of large-scale kitchen and dining areas during peak hours, ensuring minimal disruption to kitchen operations.
Senior Steward
The Weekend Wine and More
Noida Sector 101
2024.01 - 2025.04
- Led a team of stewards in cleaning dishes, utensils, and kitchen equipment, ensuring adherence to cleanliness standards.
- Assisted in the management of cleaning supply inventory, ensuring timely restocking, and proper storage.
- Worked closely with chefs and kitchen staff to ensure smooth and efficient operations during service.
- Ensured proper sanitation of all food prep areas, dining areas, and restrooms to maintain a safe and clean environment for both staff and guests.
- Developed and implemented improved cleaning procedures, resulting in a 20% increase in efficiency.
- Regularly conducted quality control checks to ensure proper handling of kitchen equipment, hygiene practices, and safety standards.
Steward
Terrace by Makkawao
Kerala
2021.01 - 2023.01
- Performed cleaning of dishes, glassware, and kitchen utensils, ensuring high standards of cleanliness.
- Maintained cleanliness of kitchen floors, walls, and equipment, adhering to sanitation guidelines.
- Supported kitchen staff with basic food preparation tasks, as needed.
- Ensured proper storage and organisation of all kitchen equipment and cleaning supplies.
- Helped organise and maintain stock, restocking items as necessary to ensure smooth kitchen operations.
Education
10 Pass -
GHSS Dimapur
01.2019
Skills
- Team leadership and supervision: Extensive experience managing and leading teams of stewards, ensuring high performance and collaboration
- Sanitation & Health Compliance: Deep knowledge of food safety regulations, cleanliness standards, and best practices in kitchen sanitation
- Inventory management: Expertise in tracking, ordering, and maintaining stock levels for kitchen and cleaning supplies
- Problem solving: Strong ability to resolve operational issues quickly, ensuring minimal disruptions to service
- Training and Development: Skilled in onboarding and training staff to ensure high standards and consistent quality
- Customer focus: Ensures cleanliness and hygiene standards support an excellent guest experience in both kitchen and dining areas
Languages
English
Hindi
Certification
- 6 months Hotel management Training (Food & Beverage) under DDU-GKY, Dimapur.
Timeline
Senior Steward
Gung the palace
2025.05 - 2025.12
Senior Steward
The Weekend Wine and More
2024.01 - 2025.04
Steward
Terrace by Makkawao
2021.01 - 2023.01
10 Pass -
GHSS Dimapur