Customer Service Assistant
Asda
09.2014 - Current
- Cashier
- Customer service
- Help with customer and college issues around checkouts
- Help cash up tills
- Do parcel returns
- Do assisted shops
- Kiosk. Selling and restock of cigarettes and lottery
- Helping with delivery
- Filling up stock
- Retrieving items for customers
- Fixing issues with self scan machines
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Assisted in training new team members, fostering a collaborative environment, and promoting adherence to service standards.
- Managed inventory levels by restocking shelves and maintaining organized displays, ensuring product availability for customers.
- Collaborated with team members to streamline checkout processes, reducing wait times and improving customer flow.
- Answered customer questions about product availability and shipment times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Utilized problem-solving skills to address customer queries and complaints.
- Trained new employees on company procedures, products, and best practices in customer service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.