Dastan Salim
London
Summary
With seven years of IT experience and a strong foundation in programming and problem-solving, I have developed a versatile skill set across technical and leadership roles. I started as a student technician and advanced to an Executive Student Technician Manager at Kensington Aldridge Academy, where I led technical support operations and managed cross-platform IT systems. My hands-on experience includes expertise with Windows, macOS, Linux distributions, and Chromebooks, as well as programming skills in Python and JavaScript. Currently, I support SchoolsPlus as both an Assistant and AV Technician, overseeing community access to facilities and providing technical support for events. Driven by a passion for cybersecurity, I am now pursuing certifications and training to build on my technical foundation with a focus on ethical hacking.
Overview
5
5
years of professional experience
Work history
Supervisor
schoolsplus LTD
London, England
07.2023 - Current
- Coordinated community use of school facilities through SchoolsPlus, handling bookings, scheduling, and event support for diverse user groups.
- Provided technical expertise as an AV Technician, setting up and operating audiovisual equipment for school and community events, including projectors, sound systems, and lighting.
- Ensured smooth facility operations by maintaining high standards of safety, accessibility, and cleanliness.
- Acted as a key point of contact for clients, offering on-site support to address technical or logistical needs.
IT support assistant
Kensington Aldridge Acadeny
London, England
06.2019 - Current
- Improved system efficiency by conducting regular software updates and patches.
- Provided prompt assistance to staff for resolving IT-related issues.
- Ensured smooth operations with routine system maintenance tasks.
- Streamlined technical processes by creating comprehensive documentation.
- Enhanced network security with the installation of updated antivirus software.
- Resolved hardware malfunctions to prevent work disruption.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Installed and configured computer systems for optimised performance.
- Oversaw inventory of IT assets, maintaining accurate records.
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Offered IT support during key meetings and events.
- Provided after-hours IT support for management team members.
- Installed audio-visual devices, from projectors to video casting equipment.
- Harnessed Linux and MacOS knowledge to offer alternative system solutions.
Education
GCSEs - English
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - Mathematics
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - Science
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - Geography
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - History
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - Computer Science
Kensington Aldridge Academy
London 09.2021 - 07.2023
GCSEs - Design and Technology
Kensington Aldridge Academy
London 09.2021 - 07.2023
A-Levels - BTEC Nationals: Applied Science
Kensington Aldridge Academy
London 09.2023 -
A-Levels - Computer Science
Kensington Aldridge Academy
London 09.2023 -
Skills
- 7 years of IT experience with a strong foundation in technical troubleshooting, programming, and problem-solving
- Served as Executive Student Technician Manager at Kensington Aldridge Academy, building expertise across platforms, including Windows, macOS, Chromebooks, and Linux distributions (Kali Linux, Ubuntu)
- Began as a student technician, quickly advancing by developing technical knowledge and a proactive problem-solving approach
- Led the student IT team, overseeing daily operations, delegating tasks, and training peers to ensure consistent, effective technical support
- Managed troubleshooting and issue resolution to minimize downtime and implemented preventive measures, reducing disruptions
- Focused on clear communication with staff and students, translating technical issues into accessible terms to foster collaboration
- Extensive experience in technical troubleshooting, leadership, and customer service in a dynamic educational environment, complemented by programming skills in Python and JavaScript
Certification
I am working towards obtaining my Comptia A+ and Security+ certificates.
References
References available upon request.
Timeline
A-Levels - BTEC Nationals: Applied Science
Kensington Aldridge Academy
09.2023 -
A-Levels - Computer Science
Kensington Aldridge Academy
09.2023 -
Supervisor
schoolsplus LTD
07.2023 - Current
GCSEs - English
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - Mathematics
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - Science
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - Geography
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - History
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - Computer Science
Kensington Aldridge Academy
09.2021 - 07.2023
GCSEs - Design and Technology
Kensington Aldridge Academy
09.2021 - 07.2023
IT support assistant
Kensington Aldridge Acadeny
06.2019 - Current
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