Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Dashmita Vilkhu

Dashmita Vilkhu

Luton

Summary

Dedicated and results-driven Assistant Manager with experience in people management, Investments, Insurance and digital marketing field, seeking to contribute my leadership and management skills to a dynamic organization. I am committed to enhancing team productivity, delivering exceptional customer service, and optimizing processes using ethical practices to achieve the company's strategic objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Digital Marketing Account Manager

Coachhire4U
06.2024 - Current
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Improved website visibility through development and implementation of SEO strategies.

Operations Officer

Coach Hire4u
12.2023 - 06.2024
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Maintained constructive client and vendor relationships.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Optimized business processes to foster operational efficiency.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Verified compliance with best business practices throughout organization.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.

Assistant Manager- Operations

WNS Global Services
09.2021 - 08.2023
  • Led a team of employees in day-to-day operations, ensuring the highest level of service and performance (digital marketing).
  • Conduct weekly business reviews and meetings with client and other stake holders.
  • Oversaw the recruitment, training and performance evaluation of team members
  • Act as a point of escalation for complex issues and facilitate their resolution
  • Provide ongoing coaching and performance feedback to staff
  • Foster a collaborative team environment to encourage knowledge sharing
  • Support the execution of strategic initiatives and ensure successful implementation of operational changes
  • Use data insights to recommend adjustments or changes to processes
  • Facilitate communication and collaboration between different departments to ensure smooth operations

Team Lead

Policybazaar.com
02.2018 - 09.2021
  • Company Overview: BSFI (BANKING AND FINANCIAL SERVICES)
  • Led a team of employees in day-to-day operations, ensuring the highest level of service and performance
  • Tracking project progress, performance, and key performance indicators (KPIs) to ensure projects are on track and meeting objectives
  • Preparing and presenting regular status reports to senior management and stakeholders
  • Tracking team KPIs (e.g., claims turnaround time, sales conversion rates, customer satisfaction)
  • Ensuring adherence to company policies, procedures, and compliance regulations
  • Handling escalated customer inquiries or complaints that require leadership intervention
  • Ensuring Team Adherence to Service Level Agreements (SLAs)
  • Setting clear objectives for the team and ensure targets are met
  • BSFI (BANKING AND FINANCIAL SERVICES)

Customer Service Representative

Concentrix Pvt Ltd
07.2016 - 12.2016
  • Dealing with return and refunds and identifying frauds or risks for Amazon support
  • Responding to customer inquiries via phone, email, and chat, providing accurate and timely information
  • Resolved customer issues and concerns, achieving customer satisfaction rating
  • Maintained detailed records of customer interactions and inquiries in the CRM system

Education

Bachelor of Commerce - Business Organization and Management, Financial Accounting, Economics, Mathematics and Statistics

University of Delhi
New Delhi, India
06.2016

A- level -

G.S. Convent Senior Sec School
New Delhi, India
05.2013

GCSE -

G.S. Convent Senior Sec School
New Delhi, India
05.2011

Skills

  • Data Analysis
  • Technical Proficiency
  • Risk Management
  • Operating Systems
  • Problem-Solving
  • Strategic Thinking
  • Cross-Functional Collaboration
  • Decision-Making
  • Vendor Management
  • Microsoft Office 365
  • MS Excel
  • Sharepoint
  • Windows OS Server management
  • Hardware Troubleshooting

Certification

Copywriting for SEO

Timeline

Digital Marketing Account Manager

Coachhire4U
06.2024 - Current

Operations Officer

Coach Hire4u
12.2023 - 06.2024

Assistant Manager- Operations

WNS Global Services
09.2021 - 08.2023

Team Lead

Policybazaar.com
02.2018 - 09.2021

Customer Service Representative

Concentrix Pvt Ltd
07.2016 - 12.2016

Bachelor of Commerce - Business Organization and Management, Financial Accounting, Economics, Mathematics and Statistics

University of Delhi

A- level -

G.S. Convent Senior Sec School

GCSE -

G.S. Convent Senior Sec School

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Dashmita Vilkhu