Dasa Blake
High Wycombe,Buckinghamshire
Summary
Dedicated team player professional with a strong foundation in customer service, creative thinking and adaptable work ethic. Holds a First Aid certificate and demonstrates utmost understanding of safeguarding procedures. Committed to delivering 100% of their ability while being calm, patient and organised under pressure. Continuously seeking opportunities for professional growth with positive can do attitude. Can be highly relied upon when handling with confidential and sensitive matters.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work History
Teaching Assistant
Pipers Corner School
High Wycombe, Buckinghamshire
09.2022 - Current
- Assisted children individually or in small groups to help master tasks and reinforce learning concepts presented by teachers.
- Adhere to strict safeguarding rules
- Build positive rapport with students, teaching staff and parents.
- Perform administrative tasks such as taking register, marking student work, using IT systems ie. Email, Word, Excel, iSams, Cpoms
- Cover lessons in teacher's absence
- Assisting to lead/organise various sports fixtures
- Driving Minibus to sports fixtures
- Working with art team to maintain visual display standard of Prep department for marketing purposes.
- Ensure safety of pupils during extracurricular activities for an accident-free environment.
- Accompany annual ski trip and other residential trips
- Supervise students to maintain adherence with health and safety requirements, inside and outside classroom environments.
Learning support assistant
Great Kingshil C of E Combined School
Geat Kingshill, High Wycombe, Buckinghamshire
05.2016 - 08.2022
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Collaborated with teachers for development of effective learning plans.
- Promoted exploration and curiosity, encouraging students to delve into new ideas and concepts to foster creative thinking.
- Helped to organise and lead after-school clubs, enriching extracurricular offering of the school.
- Support to special needs students, guaranteeing safety and access to fair learning.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Offered students personalised support during in-class activities and projects.
- Improved student engagement by providing one-on-one support and guidance.
- Delivered lessons in small group sessions to help students comprehended core concepts.
Comercial Support Manager
Qantas Airways Holidays
Hammersmith, London
11.2006 - 11.2008
- Oversee and manage after sale aspect of operations such as ticketing, travel documentation and customer relations (complaints) departments
- Recruit and train new staff
- Working closely with my team ensured that professional relationship with travel agents and public sector customers was maintained and potentially developed
- Coordinated multiple tasks within our team to ensure timely project completion.
- Nurtured team work for greater productivity and morale.
- Always looking to streamline workflow and enhance efficiency.
- Built and maintained customer trust by maintaining ongoing communications until issue resolution.
- Monitored employee and customer interactions to assess quality of service.
- Prioritized workload effectively, optimising time management within the team.
- Completed investigations to check on reported errors, reproduced problems and trace faults.
- Monitored team performance, providing constructive feedback and recognition where due.
- Managed customer issues, aiming for resolution outcome beneficial and satisfactory for both parties.
- Completed investigations to check on reported errors, reproduced problems and trace faults.
Reservation supervisor
Qantas Airways Holidays
Hammersmith, City of London
01.2003 - 10.2006
- Utilised travel expertise to design round the world trips and holidays.
- Maintained product knowledge to provide high level of services.
- Remained knowledgeable on popular destination attractions and experiences to provide additional travel advice.
- Assisted the department Manager to maintain the team's high level and quality of customer service
- Trained new and existing staff members on reservation systems, enhancing team performance.
- Ensure smooth running of reservation department
- Handled customer complaints promptly, promoting a positive brand image.
- Enhanced customer satisfaction by resolving complex booking issues.
- Liaised effectively with different departments for smooth operations.
- Employed strong product and systems knowledge to handle booking enquiries.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Provided necessary support to reservation staff during peak times, ensuring optimal service delivery.
Reservation agent
Qantas Airways Holidays
Hammersmith, City of London
08.2002 - 01.2003
- Selling worldwide but predominantly Australia, New Zealand and Asia travel and holiday arrangements to public sector and travel agent customers
- Handled phone calls professionally, leading to positive brand image.
- Determined exact customer requirements and recommended destinations to suit.
- Maintained high degree of accuracy whilst entering reservation details.
- Leasing with tour operators and other airlines to accommodate customers' requests
- Confirmed bookings via email or telephone, eliminating any miscommunications.
- Created and communicated clear, detailed itineraries ahead of travel.
- Took high volume of calls for booking and reservation purposes.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Advised customers on specific visa and passport requirements.
- Processed payments for customer bookings.
- Ensured customer satisfaction by handling reservations efficiently.
- Employed strong product and systems knowledge to handle booking enquiries.
- Recorded accurate passenger information to eliminate ticketing errors.
Travel consultant
Thomas Cook Ltd.
High Wycombe, Buckinghamshire
08.2001 - 07.2002
- Selling travel and holiday arrangements to public sector by leasing with tour operators and airlines to accommodate customers' requirements
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Coordinated transport arrangements from airports to accommodation facilities.
- Informed clients about cancellation policy and associated penalties.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Utilised advanced reservation systems for efficient bookings.
- Created and communicated clear, detailed itineraries ahead of travel.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Maintained up-to-date knowledge of global destinations, enhancing service delivery.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Employed strong product and systems knowledge to handle booking enquiries.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
Retail assistant
Jesire Ltd. (Fashion brand)
Debenhams Department Store, Oxford Street, London
09.2000 - 07.2001
- Built lasting relationships with clients through customer service interactions.
- Managed inventory for streamlined store operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Processed returned or exchanged items and provided refunds to customers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Live-In nanny
Families in London and Potters Bar
08.1997 - 08.2000
- Monitored children at after-school time, offering safe place for children to play and complete homework.
- Assisted the families with various day to day tasks centered around their two children
Personal assistant
PopArt Ltd.
Trinec, Czech Republic
07.1995 - 07.1997
- Handling and responding to all correspondence inc. phone calls, emails, letters
- Scheduling appointments/organising diaries
- Assisted with translations to and from English to Czech language
- Resolved administrative issues promptly, minimized downtime in operations.
- Liaising with other members of staff and external parties
- Preparing reports and other various aspect of office duties
- Scanned and uploaded documents into digital filing system.
- Organised and maintained filing system for easy staff access.
- Proofread and formatted correspondence for office staff.
- Received requests for meetings and appointments, updated calendar
- Conformed letters, emails and forms to office standards
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Processed incoming and outgoing parcels and correspondence for staff.
- Managed correspondence, reduced response time by ensuring timely replies.
Education
Certificate in Advanced English - Languages
Oaklands College
Welwyn Garden City, Hertfordshire 09.1998 - 07.1999
First Certificate in English - Languages
Oaklands College
Welwyn Garden City, Hertfordshire 09.1997 - 07.1998
A-Levels - Economics
Business Academy
Cesky Tesin, Czech Republic 09.1990 - 07.1995
Advanced Travel and Tourism Course (NVQ) - Travel
Barnet (Hendon) College, London
City of London 09.1999 - 07.2001
Skills
- High level of attention to detail
- Education Safeguarding trained
- Empathetic
- First Aid certification
- Creative thinking
- Positive attitude
- Fast learner
- Dependable team player
- Great interpersonal and diplomatic skills
- Calm, patient and adaptable
- Full commitment to responsibilities
- Always professional
- Proactive approach
- Time-management
Timeline
Teaching Assistant
Pipers Corner School
09.2022 - Current
Learning support assistant
Great Kingshil C of E Combined School
05.2016 - 08.2022
Comercial Support Manager
Qantas Airways Holidays
11.2006 - 11.2008
Reservation supervisor
Qantas Airways Holidays
01.2003 - 10.2006
Reservation agent
Qantas Airways Holidays
08.2002 - 01.2003
Travel consultant
Thomas Cook Ltd.
08.2001 - 07.2002
Retail assistant
Jesire Ltd. (Fashion brand)
09.2000 - 07.2001
Advanced Travel and Tourism Course (NVQ) - Travel
Barnet (Hendon) College, London
09.1999 - 07.2001
Certificate in Advanced English - Languages
Oaklands College
09.1998 - 07.1999
First Certificate in English - Languages
Oaklands College
09.1997 - 07.1998
Live-In nanny
Families in London and Potters Bar
08.1997 - 08.2000
Personal assistant
PopArt Ltd.
07.1995 - 07.1997
A-Levels - Economics
Business Academy
09.1990 - 07.1995
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