Daryl Danks
Bromsgrove,West Midlands
Summary
I am a confident, reliable and driven individual with good administration skills. I use my initiative to achieve, if not exceed, the highest standards required. A well-presented team player who is always willing to listen and take advice and comments on board. Able to work under pressure whilst communicating to deliver a high level of customer service.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work history
Customer Services Advisor
SkateHut Limited
Halesowen
10.2015 - Current
- Provided information for product inquiries, leading to increased sales.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
- Implemented feedback from customer surveys into practice, enhancing service quality.
- Ensured smooth transactions with the use of up-to-date POS systems.
- Offered assistance to team members during peak hours, promoting efficiency.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Trained new staff on customer service protocols to maintain high standards of service across the board.
- Assisted customers in navigating company website, improving online experience.
- Handled customer queries via telephone and email, ensuring clear communication.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
Professional Driver
BCA Logistics (Self Employed/Sub Contractor)
UK, UK
10.2014 - 10.2014
- Communicated effectively with customers to confirm deliveries.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Kept accurate records of all deliveries made during the day.
- Improved fuel efficiency by adopting eco-friendly driving habits.
- Managed time efficiently to meet all delivery deadlines.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Delivered goods safely by adhering to strict road safety rules.
- Followed route schedules, improved punctuality.
Bartender
The Hawne Tavern
Halesowen
08.2010 - 10.2014
- Used polite and friendly communication skills to create a welcoming environment.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Followed correct procedures for handling glassware, reducing breakages and wastage costs.
- Maintained cleanliness of bar area for an inviting atmosphere.
- Built rapport with regulars to encourage repeat business.
- Checked IDs as required by law, maintaining legal compliance at all times.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Assisted in training new staff, fostering teamwork and consistency across shifts.
- Input orders into register, calculated bills and collected payments.
Broadcast Assistant
South Birmingham Community Radio
Kings Heath
06.2010 - 11.2010
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
Education
GCSE’s - Maths, English, Science (Double Award), Music, IT, German
Windsor High School
01.1996 - 01.2001
BTEC First Diploma - Music Technology
Halesowen College
01.2002 - 01.2003
BTEC National Diploma - Music Practice
Halesowen College
01.2003 - 01.2005
Combined Subject Programme - Music Production and Broadcast Media
University Of Derby
01.2005 - 01.2008
GCSEs - English language
Halesowen College
Halesowen 09.2019 - 08.2020
Skills
- Reliable, organised and motivated
- Open minded
- Eager to learn new skills
- Good time management
- Ability to prioritise workload
- Accuracy and attentional to detail
- Able to work independently and as part of a team
- Experienced in working as a team leader
- Can communicate with the public in a professional manner
- Professional telephone manner
- Empathetic
- Experience with Microsoft Office and Google Suite
- Friendly demeanour
Custom
I am an avid music fan and can play many instruments and like to compose music in my own time. I also have a keen interest in many different sports and enjoy to play Baseball on a weekend.
References
References available upon request.
Timeline
GCSEs - English language
Halesowen College
09.2019 - 08.2020
Customer Services Advisor
SkateHut Limited
10.2015 - Current
Professional Driver
BCA Logistics (Self Employed/Sub Contractor)
10.2014 - 10.2014
Bartender
The Hawne Tavern
08.2010 - 10.2014
Broadcast Assistant
South Birmingham Community Radio
06.2010 - 11.2010
Combined Subject Programme - Music Production and Broadcast Media
University Of Derby
01.2005 - 01.2008
BTEC National Diploma - Music Practice
Halesowen College
01.2003 - 01.2005
BTEC First Diploma - Music Technology
Halesowen College
01.2002 - 01.2003
GCSE’s - Maths, English, Science (Double Award), Music, IT, German
Windsor High School
01.1996 - 01.2001
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