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Darshankumar Patel
IT Support Assistant
London,England
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Waltham International College
01.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured and tested new software and hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Documented support interactions for future reference.
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for 50 employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Maintenance officer
Ureca Industries
2 2020 - 3 2021
- Organized ongoing maintenance schedules to boost system performance.
- Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
- Interacted with employees to seek input on process and equipment improvement.
- Resolved day-to-day operational issues to reach short- and long-term performance goals.
- Determined and controlled maintenance budget to reduce or eliminate repetitive purchases.
Receptionist Administrator
Shubham Multispecialty Hospital
04.2021 - 06.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Master of Science - Project Management
University of West London
London 06.2022 - Current
Bachelor of Science - Mechanical Engineering
GIDC Degree Engineering College
Navsari; Gujarat; India 08.2013 - 02.2020
Skills
Written Communication
Good Telephone Etiquette
MS Office
Multitasking Abilities
Attention to Detail
Hardware and Software Repair
Remote Support Capabilities
Service Desk Team Management
Windows 10
Problem-solving aptitude
Help Desk Support
Interests
Singing
Gaming
Timeline
IT Support Specialist
Waltham International College
01.2023 - Current
Master of Science - Project Management
University of West London
06.2022 - Current
Receptionist Administrator
Shubham Multispecialty Hospital
04.2021 - 06.2022
Bachelor of Science - Mechanical Engineering
GIDC Degree Engineering College
08.2013 - 02.2020
Maintenance officer
Ureca Industries
2 2020 - 3 2021