Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Darshanaba Bihola

Darshanaba Bihola

London,United Kingdom

Summary

Dedicated professional with a strong service-oriented mindset and proven expertise in room cleaning and front desk communications. Demonstrates integrity, honesty, and a strong work ethic, complemented by excellent communication skills and English language proficiency. Skilled in project management, aiming to leverage these competencies to enhance operational efficiency and customer satisfaction.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Hotel room attendant

Omni Recruitment
London, United Kingdom
01.2023 - 09.2023
  • Assisted in the improvement of housekeeping processes for better efficiency.
  • Achieved high customer satisfaction with meticulous attention to detail during room preparation.
  • Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
  • Ensured comfort of hotel guests by providing efficient room service delivery.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.

Care worker (Homecare)

Care UK
London, United Kingdom
11.2022 - 07.2023
  • Administered personal care to clients with physical disabilities for improved quality of life.
  • Facilitated client outings for socialisation and mental stimulation purposes.
  • Enhanced comfort of palliative clients by providing emotional support and companionship.
  • Improved patient satisfaction ratings by providing faultless personal care.

Senior customer relations manager

Vinayak Tradelink
Ahmedabad, India
04.2021 - 08.2022
  • Developed robust relationships with key clients for repeat business growth.
  • Improved customer satisfaction by implementing effective communication strategies.
  • Conducted customer surveys and recommended ways of improving customer satisfaction.
  • Conducted market research to understand customer base and enhance products.
  • Developed marketing plans to support department strategies.

Executive CSR

Vinayak Tradelink
Ahmedabad, India
01.2016 - 03.2021
  • Conducted comprehensive risk assessments, ensuring company stability and growth.
  • Executed global communication strategy, resulting in unified global brand messaging .
  • Achieved increased customer satisfaction with focused marketing campaigns.
  • Established key relationships with stakeholders, contributing towards long-term success of the company .
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

Bachelor of Arts - English Literature

Hemchandracharya Uttar Gujarat University
India
06.2012 - 05.2015

Master of Arts - English Literature

Hemchandracharya Uttar Gujarat University
India
06.2015 - 06.2017

Master of Science - International Business Management with Project Management

London Metropolitan University
London
09.2022 - 06.2024

Skills

  • Service-Oriented mindset
  • Integrity and honesty
  • Room cleaning expertise
  • Project Management
  • Communication
  • Strong work ethic
  • Front desk communications
  • English language proficiency

Affiliations

  • Pencil Sketching
  • Creative crafts
  • Reading Gujarati novels

Accomplishments

    Rajya Puraskar , Scout and Guide in 2010

Certification

National Digital Literacy Mission , 2016

Languages

Hindi
Fluent
English
Advanced
Gujarati
Fluent

Timeline

Hotel room attendant

Omni Recruitment
01.2023 - 09.2023

Care worker (Homecare)

Care UK
11.2022 - 07.2023

Master of Science - International Business Management with Project Management

London Metropolitan University
09.2022 - 06.2024

Senior customer relations manager

Vinayak Tradelink
04.2021 - 08.2022

Executive CSR

Vinayak Tradelink
01.2016 - 03.2021

Master of Arts - English Literature

Hemchandracharya Uttar Gujarat University
06.2015 - 06.2017

Bachelor of Arts - English Literature

Hemchandracharya Uttar Gujarat University
06.2012 - 05.2015

Similar Profiles

Create profile
Darshanaba Bihola