Darshana Mudiraj
Taunton,Somerset
Summary
Sales and customer service representative with a proven track record of driving sales growth and enhancing customer satisfaction. Strong communication and problem-solving skills facilitate the building of lasting relationships and delivery of tailored solutions. Committed to achieving targets and improving customer retention through proactive engagement and reliable support.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Specialist
Concentrix
05.2022 - Current
- Improve customer experiences by determining needs during consultations and matching products.
- Increase revenue and outperform expectations by driving approved product-promotion techniques.
- Grow sales results by owning plans to raise targets through customer relationships.
- Strengthen customer experience by managing complaints end-to-end for satisfactory outcomes.
- Boost retention of satisfaction by conducting follow-up to validate resolutions and support.
- Improve retention outcomes by setting short-term and long-term goals consistently.
- Elevate sales performance by leading team meetings and sharing best-practice service techniques.
- Increase call-quality confidence by providing accurate support using databases, scripts, and tools.
- Build stronger relationships through personalised customer communication that earns trust.
Senior Sales Representative
Global University Systems
Hyderbad, India
04.2019 - 02.2022
- Sold university admissions to international students across global markets each month.
- Used Salesforce to build pipeline and convert hot leads consistently.
- Conducted follow-ups with prospects and managed the sales pipeline to maximize conversion rates.
- Provided financial assistance for education to support student enrollment goals.
- Developed working knowledge of industry trends and process improvements over time.
- Demonstrated consistent hard work and dedication to improve operational results.
- Achieved monthly and quarterly targets through disciplined follow-up routines.
- Met scheduled deadlines using planning and coordination to stay on track.
- Trained and mentored new joiners to maximise team performance outcomes.
Sales Specialist
Genpact
Hyderbad, India
05.2015 - 04.2019
- Promoted and sold website development services, driving client engagement with business, e-commerce, and custom web solutions.
- Built and delivered sales proposals, negotiated pricing, and successfully closed sales to achieve monthly and quarterly targets.
- Presented website packages, features, pricing, and benefits to prospective clients during phone and virtual meetings, enhancing understanding and decision-making.
- Built and maintained strong relationships with new and existing clients to drive customer satisfaction and repeat business.
- Developed and maintained robust relationships with key accounts, enhancing customer loyalty and satisfaction.
- Consulted with businesses to assess online presence needs and recommended tailored website solutions.
Education
Master of Science - Business Management
Teesside University
Middlesbrough01-2022
Skills
- Salesforce expertise
- Customer service systems
- Sales forecasting
- Lead generation
- Sales negotiation
- Cross-selling techniques
- Follow-up strategies
- Team collaboration
- Customer relationship management
Additional Information
Executed a business consultancy project for Fiji Drinks, pinpointing opportunities to improve sales growth and market presence. Performed market research, competitor analysis, and customer behaviour analysis to evaluate business performance and discover opportunities for growth. Developed strategic recommendations for market expansion, customer engagement, promotional campaigns, pricing strategies and product placement. Applied business management and strategic planning principles. Presented data-driven solutions to improve sales performance, customer acquisition and long-term business growth.
Timeline
Customer Service Sales Specialist
Concentrix
05.2022 - Current
Senior Sales Representative
Global University Systems
04.2019 - 02.2022
Sales Specialist
Genpact
05.2015 - 04.2019
Master of Science - Business Management
Teesside University