Darryl Poku-Gyampoh

• Perform detailed CDD, EDD and KYC assessments on corporate and individual clients in line with HMRC and FCA AML guidance , collaborating with directors and senior stakeholders across multiple branches to meet tight SLAs and ensure efficient, compliant onboarding processes.
• Utilise systems including Thirdfort, Compliance Catalyst, World-Check, and Reapit to conduct robust screening, verify client information, and maintain high compliance standards.
• Perform PEP, sanctions, and adverse media screening using internal compliance systems, escalating potential matches and documenting investigations appropriately.
• Review and verify information from official sources such as Companies House, HMRC, and FCA registers , identifying discrepancies or red flags in client information.
• Follow HMRC's and FCA AML guidance to ensure client onboarding and monitoring meet all regulatory expectations and industry best practices.
• Liaise with internal stakeholders , including fee earners and admin teams, as well as external parties such as solicitors and clients, to obtain and validate required documentation.
• Maintain accurate and up-to-date records of completed CDD checks and ensure ongoing monitoring is conducted according to client risk ratings.
• Assist in risk assessments , peer reviews, and self-sign offs in line with compliance policies and internal quality standards.
• Support the investigation and resolution of compliance alerts , including false positives, incomplete checks, and system exceptions.
• Collaborate with senior analysts to deepen understanding of UK AML legislation , including the Money Laundering Regulations 2017 , Proceeds of Crime Act 2002 , and Sanctions and Anti-Terrorism frameworks .
• Contribute to continuous improvement initiatives by identifying process gaps and suggesting workflow enhancements.
• Demonstrate high attention to detail, strong analytical judgment, and adherence to strict deadlines in a high-volume compliance environment.
• Prepare and escalate Suspicious Activity Reports (SARs) to the Money Laundering Reporting Officer (MLRO) where necessary, ensuring all findings are documented in line with legal and regulatory requirements.

• Troubleshot operating systems, hardware and software problems to identify root causes and to solve system user interface problems
• Delivered end-to-end IT systems and business change projects in line with project specifications especially new store openings
• Performed Networking Monitoring such as; Alerting receiving Trigger notifications for critical events, such as outages or security breaches
• Patching; updating software applications or systems to fix vulnerabilities, bugs, or other issues
• Using the Meraki dashboard portal to manage the stores Wireless Access Points, WANs (dual wan failover Wan1 to Wan2 to ensure connection stays up regardless) also to investigate stores network speeds and to troubleshoot stores network problems before escalating or outreaching
• Utilizing my Proficiency in all Microsoft & Window Server Technologies: Active Directory, Hyper-V, Share Point, Office 365, Dynamics 365, Exchange Server, Microsoft Intune & Endpoint, Microsoft Remote Desktop Server, DFS & SQL Database
• Windows Failover Cluster Management, which I utilized to ensure high availability and reliability for critical applications
• Using Active directory to Change Passwords, Create and manage accounts
• Optimised SQL queries, improving data accuracy and reliability
• Utilized PowerShell for server health monitoring, began learning to automate routine tasks, and executed pre-existing scripts to streamline processes, enhancing efficiency and ease of management
• Consistently Adhering to company and team policies; GDPR & Cybersecurity standards by completing in house learning modules on these policies to ensure compliance
• Used ITIL Foundation Principles: Problem/Change Management

REASON FOR LEAVING: Better opportunity for experience on Firewall Project

• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service
• Provided 1st and 2nd line support by Diagnosing and solving issues for customers against SLAs, maintaining high satisfaction rate for Big MNCs such as Costa, McDonalds and KFC and other big clients such as Whitbread Zonal - Greene King and JD Wetherspoons
• Ensuring that all incoming communications from stakeholders are handled quickly and efficiently, escalating any issues where necessary
• Coordinated work for numerous field engineer's dependent on skillset, geography, and availability to consistently meet stakeholder needs
• Liaising with 3rd parties for Solutions such as Cisco and Zonal if issues requires escalation
• Strictly adhered to the Priority Classification Policy (P1, P2, P3) to ensure incidents were triaged and resolved with maximum efficiency, aligning with service-level expectations to optimize customer satisfaction and response times
• Checking and processing engineers' incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, and reporting back to engineers or managers where relevant

REASON FOR LEAVING: Redundancy

• Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities
• Exceeded targets with strong rapport-building and product knowledge
• Managed high-volume customer queries simultaneously through effective multitasking
• Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system
• Identified fault trends and proactively sought ways to prevent future problems
• Supported smooth running of wider IT department systems and processes

REASON FOR LEAVING: UNIVERSITY