Summary
Overview
Work history
Skills
Timeline
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Darryl Howlett

Darryl Howlett

England

Summary

Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Driven and proactive, equipped with strong communication and organisational skills, combined with solid foundation in customer service and team leadership. Capable of fostering positive shopping environment and ensuring smooth daily operations. Ready to contribute to success of [Desired Position] role.

Overview

10
10
years of professional experience

Work history

Retail assistant manager

Cex
Washington
12.2024 - Current
  • Coached staff on latest retail trends to improve sales techniques.
  • Managed inventory levels by implementing effective stock control measures.
  • Assisted in visual merchandising, attracting more customers into the store.
  • Led training initiatives for new employees, improving performance levels.
  • Recruited and trained staff members; improved overall team performance.
  • Organised staff schedules to ensure optimal coverage during peak times.
  • Handled cash transactions accurately, maintaining financial integrity of the store.

Restaurant manager

Disney cruise line
Florida
09.2021 - 09.2025
  • Analysed operations to improve restaurant efficiency and service levels.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Sales assistant

Zara
Newcastle Upon Tyne, Tyne and Wear
10.2023 - 12.2023

Warehouse assistant

Amazon
Gateshead, Tyne and Wear
02.2020 - 08.2021
  • Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
  • Processed orders using handheld scanners with speed and precision.
  • Cleaned and maintained warehouse equipment, ensuring proper working order to maximise operational efficiency.
  • Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
  • Ensured picking documentation was completed correctly, maintaining accurate records.
  • Achieved daily auditing targets, working with pace and precision to effectively check stock accuracy.

Assistant restaurant manager

Storks steak house bar and grill
Sunderland, County Durham
01.2016 - 01.2020
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Aided manager in sales growth strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Ensured high performance standards through regular staff training.

Skills

  • Dining room preparation
  • Service-orientated
  • Guest dispute resolution
  • Dynamic, friendly hostess
  • Staff scheduling
  • Strong work ethic
  • Performance and wage reviews
  • Cost-control
  • Front of House (FOH) recruitment
  • Passion for customer satisfaction
  • Restaurant cost control
  • Loss prevention techniques
  • Retail sales promotion
  • Product display set-up
  • Returns process management
  • Merchandise pricing and tagging
  • Sales target achievement
  • Retail operations familiarity
  • POS systems understanding
  • Security monitoring equipment usage
  • Safety regulations compliance
  • Revenue generation techniques
  • Cash handling
  • Stock management
  • Visual merchandising
  • Financial reporting
  • Order processing
  • Mobile phone sales
  • Team rota development

Timeline

Retail assistant manager

Cex
12.2024 - Current

Sales assistant

Zara
10.2023 - 12.2023

Restaurant manager

Disney cruise line
09.2021 - 09.2025

Warehouse assistant

Amazon
02.2020 - 08.2021

Assistant restaurant manager

Storks steak house bar and grill
01.2016 - 01.2020

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Darryl Howlett