Darren Sundborg
Margate,Kent
Summary
As a skilled IT Technician with extensive experience in troubleshooting, testing, and maintaining both hardware and software systems, I am dedicated to ensuring optimal performance and reliability across all technology platforms. My expertise lies in diagnosing and resolving complex technical issues, minimizing downtime, and enhancing system efficiency. I work with a keen understanding of the importance of protecting sensitive data and adhere to strict security protocols in all aspects of my work.
With a strong problem-solving mindset, I thrive in dynamic environments where the integrity of both hardware and software is critical. I am committed to delivering high-quality IT support, ensuring that systems run smoothly and securely while maintaining the privacy and confidentiality of sensitive information.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Network technician
Ursuline College
Westgate on Sea, Kent
2025.03 - 2026.02
- Performed regular updates to antivirus software maintaining a secure working environment.
- Troubleshot system failures, ensuring minimal downtime.
- Configured routers and switches for enhanced network connectivity.
- Provided 1st and 2nd line technical support to users via helpdesk, remote tools, and deskside assistance.
- Diagnosed and resolved hardware, software, and network issues efficiently to minimise downtime
- Provided first line operational support to all points of purchase by email and telephone.
- Managed support requests through ticketing systems, ensuring accurate logging, prioritisation, and resolution within SLAs.
- Supported Active Directory administration including user account creation, permissions, password resets, and group policy updates.
- Installed, configured, and maintained Windows workstations, laptops, printers, and mobile devices.
- Administered Microsoft 365 / Office 365 (user provisioning, mailbox management, licensing, and troubleshooting).
- Delivered clear technical guidance to non-technical users with a strong focus on customer service.
IT Technician
NHS
Margate, Kent
2023.11 - 2025.03
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Managed secure network access for remote workers successfully.
- Hardware Management and auditing.
- Software troubleshooting and setups.
- Improved system performance with regular maintenance and updates.
- Communicate with third-party vendors to manage orders, track deliveries, and ensure timely receipt of hardware and software supplies.
- Reimage and build machines, ensuring they are properly configured and ready for deployment across the organization.
- Collaborated closely with team members to meet project deadlines effectively.
Lead Bartender
Artfuls
Broadstairs, Kent
2023.04 - 2023.11
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
GCSEs -
King Ethelbert School
Birchington, KEN 2015.09 - 2020.07
Skills
- Microsoft 365
- Active Directory
- Troubleshooting and Problem Solving
- Cloud computing knowledge
- Testing, Documentation and Reporting
- IT ticketing systems
- Hardware Maintenance and Repair
- Dell Expertise
- Software Installation and Configuration
- Data Backup and Recovery
- Time Management
- Customer Service and Communication
- Incident Management
- ZenWorks - Endpoint Management
- Software installation and configuration
- Software issue diagnosis
- Cisco networking experience
Certification
- Cisco Networking Essentials
- Cisco IT Essentials
- Cisco Technician Path
- Cisco Computer Hardware
- Cisco Intro to Cybersecurity
- Cisco Operating Systems
Affiliations
- Home Lab
- Gaming Setup
- Tech Podcasts
- Games
- Problem-Solving Challenges
Timeline
IT Network technician
Ursuline College
2025.03 - 2026.02
IT Technician
NHS
2023.11 - 2025.03
Lead Bartender
Artfuls
2023.04 - 2023.11
GCSEs -
King Ethelbert School
2015.09 - 2020.07