Summary
Overview
Work history
Skills
References
Timeline
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Darren Stainer

Facilities Manager
Rayleigh,Essex

Summary

Experienced professional with a strong background in facilities management, customer service, and team leadership. Adept at contract negotiation and event coordination, demonstrating exceptional problem-solving and analytical skills. Proven ability to communicate effectively and manage complex projects efficiently. Committed to leveraging expertise to drive organisational success and achieve career growth in a dynamic environment.

Overview

21
21
years of professional experience

Work history

Work Place Amenities (Contract) Manager

Sony Interactive Entertainment
London
10.2018 - 04.2025
  • Manage and optimize all soft services, including cleaning, catering, gyms, and flats, ensuring they meet or exceed company standards
  • Develop and maintain relationships with service providers, negotiating contracts and ensuring compliance with service level agreements (SLAs)
  • Conduct regular audits of soft services to identify areas for improvement and implement best practices
  • Introduce new amenities and services that enhance employee satisfaction and well-being, staying attuned to trends and employee feedback
  • Maintain outsourced contacts including AmWorld, Crawfords, Urban Planters, Vending
  • Collaborate with cross-regional teams to introduce new amenities that reflect the company’s commitment to employee well-being
  • Assist with coordination and execution of various workplace events, including team-building activities, social gatherings, and wellness programs
  • Work closely with internal stakeholders to understand the goals and objectives of each event, ensuring alignment with company culture and values
  • Supervise event logistics, including vendor coordination, and onsite execution, ensuring all events are delivered seamlessly
  • Enforced safety regulations to reduce workplace accidents.
  • Implemented cost reduction measures, reduced overhead expenses.

Facilities Management

CPS
09.2008 - 09.2018
  • Managed Helpdesk for 49 buildings in the UK, handling 2000 calls per month and managing SLAs
  • Oversaw day-to-day operations of CPS HQ, accommodating over 1000 staff across 9 floors
  • Managed events and AV for meetings up to 200 people
  • Served as the point of contact for Europa services, including cleaning, security, and engineering
  • Managed staff pass production for the building
  • Deputized for the Building Manager
  • IOSH qualified and PAT testing qualified

Front of House & Contracts Manager

Bank of Tokyo Mitsubishi
London
04.2006 - 09.2008
  • Managed a team of 3 reception and 2 helpdesk staff
  • Conducted weekly meetings with external contractors to ensure all SLAs were met and set weekly targets
  • Ran helpdesk within the building, handling 500 calls per month
  • Produced end-of-month reports for senior management
  • Assisted Building Manager with budget information

Front of House Supervisor

Lloyd's London
London
02.2004 - 01.2006
  • Managed a team of 7 reception, 2 switchboard, and 2 helpdesk staff
  • Ensured meeting rooms and reception areas were clean and staffing levels were maintained at all times
  • Undertook monthly appraisals on staff to ensure all training needs were met
  • Enhanced the quality of service delivery through ongoing review of service providers and risk management

Skills

  • Facilities Management
  • Customer Service
  • Team Leadership
  • Contract Negotiation
  • Event Coordination
  • Problem Solving
  • Analytical Skills
  • Effective Communication

References

References available upon request.

Timeline

Work Place Amenities (Contract) Manager

Sony Interactive Entertainment
10.2018 - 04.2025

Facilities Management

CPS
09.2008 - 09.2018

Front of House & Contracts Manager

Bank of Tokyo Mitsubishi
04.2006 - 09.2008

Front of House Supervisor

Lloyd's London
02.2004 - 01.2006

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Darren StainerFacilities Manager