Darren Spence
Wakefield,West Yorkshire
Summary
Results-oriented voice engineer with expertise in SIP, SS7, and legacy TDM networks. Proven ability to optimize processes and enhance project outcomes through strong analytical and problem-solving skills. Effective communicator and collaborator, dedicated to driving operational excellence and innovation.
Overview
26
26
years of professional experience
Work history
Principal Voice Engineer
Nasstar
Wakefield, West Yorksgire
05.2022 - Current
- Executed migration of voice services from legacy TDM network to Metaswitch SIP platform.
- Implemented innovative routing designs to meet strict timelines.
- Managed daily operations of Nasstar network, proactively resolving incidents.
- Designed and deployed Nasstar Nuisance Calls solution, ensuring Ofcom compliance.
- Engineered virtual SIP trunking for seamless integration with Teams solution.
- Completed training on Ribbon PSX, RAMP, and session border controllers.
- Liaised with clients to translate needs into technical requirements.
- Cooperated with cross-functional teams during project development phases.
Voice Operations Engineer
KCOM
Wakefield, West Yorkshire
02.2000 - 05.2022
- Completed the installation and commissioning of next-generation Metaswitch voice networks within tight deadlines.
- Delivered quality service through persistent attention to detail and follow-ups.
- Optimised team efficiency by mentoring and leading training sessions on the soft-switch platforms.
- Managed daily operations of the KCOM voice network, ensuring productivity and competence.
- Collaborated with teams and vendors to maintain seamless communication for project success.
- Executed network device upgrades with exceptional adaptability.
- Designed strategic solutions for high-value customer requests.
- Resolved customer queries through detailed, step-by-step communication methods.
- Delivered fault-finding and troubleshooting services, achieving timely resolutions.
Communications Engineer
BT MSL - For KCOM Horizon Contract (TUPE)
Wakefield, West Yorkshire
06.2009 - 03.2018
- Performed troubleshooting and repairs, diagnosing system faults with accuracy.
- TUPE to BT MSL in 2009 and TUPE back to KCOM in 2018.
- Received consecutive highest grade 'Excellent' appraisal reviews prior to transfer from BT, providing an exceptional level of service to the customer.
- Developed and deployed advanced solutions for one of the UK's largest contact centres.
- Created and executed call routing policies across the KCOM soft switch.
Education
Certificate of Higher Education - Electronics
Kitson College
Leeds, LDS1991
GCSE -
Thornhill High School
Dewsbury, KIR1988
Skills
- Troubleshooting
- Wireshark
- Call Tracing Analysis
- Network upgrades
- Infrastructure testing
- Interoperability testing
- Fault finding and diagnosis
- Time management
- SS7/TDM Legacy Voice
- Voice signalling protocols
- Metaswitch proficiency
- SIP session initiation protocol
- Perimeta Session Border Controllers
- Universal Media Gateways
- Call Feature Server
- Clustered Call Feature Server
- Project coordination
- Intelligent Networks
- Solution architecture
- Marconi System X
- Analytical problem-solving
- INAP
Additional Information
References available on request
Timeline
Principal Voice Engineer
Nasstar
05.2022 - Current
Communications Engineer
BT MSL - For KCOM Horizon Contract (TUPE)
06.2009 - 03.2018
Voice Operations Engineer
KCOM
02.2000 - 05.2022
Certificate of Higher Education - Electronics
Kitson College
GCSE -
Thornhill High School