Darren Snel
Belfast,
Summary
Dynamic sales professional with a proven track record in meeting sales targets and driving service delivery improvement. Expertise in B2B sales, CRM software, and contract negotiation, coupled with exceptional decision-making acumen and negotiation excellence. Adept at pipeline development, client relationship management, and effective time management. Committed to leveraging product knowledgeability and sales forecasting insight to achieve target-oriented results and enhance professional networking opportunities.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Account executive
Simply NUC
Bangor, Down
12.2020 - Current
- Collaborated with cross-functional teams to deliver client objectives.
- Enhanced customer relationships by delivering excellent service.
- Conducted regular follow-ups with potential customers, securing new deals.
- Tracked market trends to stay ahead of the competition.
- Resolved customer issues, ensuring high level of satisfaction.
- Achieved sales targets by building strong business relationships.
- Identified opportunities in the market through comprehensive research activities.
- Implemented strategic initiatives to retain key accounts.
- Maintained relationships with key clients to maximise account revenue and loyalty.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Converted sales leads through persuasive pitching, achieving personal revenue targets.
- Established growth areas within current client portfolios to increase profits.
- Cold-called prospective clients to build new business against KPI targets.
- Led pre- and post-sales operations to provide exceptional client care throughout.
- Forecasted accurately to enable revenue performance evaluations.
- Coordinated supply and logistics teams to deliver sales within customer timeframes and budgets.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Negotiated best-possible prices for maximised profit levels.
- Implemented and set Credit Terms with customers to encourage ease of transactions and long term repeat business
Sales administrator
Simply NUC
Bangor, Down
07.2020 - 12.2020
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Delivered outstanding administrative support for smooth sales operations.
- Maintained effective communication between sales and other departments.
- Managed client database to ensure accurate record-keeping.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Responded to inbound customer email, webchat and telephone enquiries promptly.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Resolved customer queries using in-depth product and service knowledge.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Drove customer retention, building engaging relationships through every interaction.
Sales and Administration
Bangor Fuels
Bangor, Down
09.2016 - 02.2020
- Answering incoming sales calls for Coal, Oil and Gas orders using an Intact ordering system, ensuring a professional and friendly service to new and existing customers. Providing helpful product advise wherever necessary and ensuring fast deliveries, depending on the customer’s needs and wants.
- Invoicing, out-goings and in-comings for customers using credit facilities.
- Input of data into excel spreadsheets for tracking daily/monthly delivery and sales totals for senior members of staff.
- Face to face sales with customers visiting our front of house.
- Training of new staff members.
- Dealing with occasional customer complaints in a professional manner, using my training and experience to offer quick solutions to resolve issues.
- Editing of orders using the Intact system to maintain up-to-date records and archives.
- Ordering of new stock on a weekly basis primarily dealing with Calor Gas.
- Maintaining RDCO (Registered Dealers in Controlled Oil) paperwork daily, submitting information to HMRC to meet monthly deadline in order to maintain the company’s retail license. With this also came inspections from representatives from HMRC, as the person responsible for this area I would meet with HMRC personnel for requested inspections.
- Handling payments and taking deposits to the bank when required.
Education
Bangor Grammar School
09.2004 - 08.2011
Skills
- Result-Driven approach
- Meeting sales targets
- Sales forecasting insight
- Product knowledgeability
- CRM software expertise
- Negotiation excellence
- Target achievement orientation
- Service delivery improvement
- Decision-Making acumen
- B2B sales
- Professional networking
- Pipeline development
- Effective time management
- Contract negotiation
- Client Relationship Management
- Sales cycle management
Affiliations
- Inline/Roller Hockey - Representing Team Ireland in international tournaments on four occasions
Languages
French
Fluent
References
- Available upon request
Timeline
Account executive
Simply NUC
12.2020 - Current
Sales administrator
Simply NUC
07.2020 - 12.2020
Sales and Administration
Bangor Fuels
09.2016 - 02.2020
Bangor Grammar School
09.2004 - 08.2011
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