Darren Roberts
Colwyn Bay,Conwy
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant owner
Holland Arms
Abergele, Conwy
12.2007 - Current
- Engaged in community events, enhancing pub restaurant's local reputation.
- Organised special events to attract new patrons.
- Developed unique menu items for enhanced customer satisfaction.
- Maintained high hygiene standards, contributing to excellent health inspection results.
- Managed daily operations to maintain smooth service flow.
- Promoted business on social media platforms for increased visibility and patronage.
- Tracked and sourced supplies to keep ingredients fresh and minimise waste.
- Led by example in providing customers with attentive, professional restaurant service.
General manager
Cobdens Hotel
Capel Curig, Conwy
09.2002 - 08.2007
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Maintained compliance with industry regulations at all times.
- Established successful partnerships with other companies for mutual growth.
- Delivered results under pressure to meet tight deadlines.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Identified new business opportunities, leading to market expansion.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
Education
GNVQ Hospitality Management - Hospitality Management
Llandrillo College
Conway 09.1995 - 07.1997
Higher National Diploma - Hospitality Management
Llandrillo College
Conwy 10.2000 - 07.2002
NVQ Level 3 - Catering
Llandrillo College
Rhos On Sea 09.1997 - 05.1999
Skills
- Customer relations
- Food safety understanding
- Efficient multitasking
- Food preparation techniques
- Creativity and innovation
- Stock control
- Event planning
- Kitchen equipment operation
- Leadership expertise
- Time efficiency
- Supplier relationship management
- Alcohol regulations compliance
- Customer engagement
- Alcohol licensing laws awareness
Languages
English
Fluent
Welsh
Fluent
Timeline
Restaurant owner
Holland Arms
12.2007 - Current
General manager
Cobdens Hotel
09.2002 - 08.2007
Higher National Diploma - Hospitality Management
Llandrillo College
10.2000 - 07.2002
NVQ Level 3 - Catering
Llandrillo College
09.1997 - 05.1999
GNVQ Hospitality Management - Hospitality Management
Llandrillo College
09.1995 - 07.1997