Darren Payne
Stockton-on-Tees,Durham
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management. Hardworking employee enthusiastic about learning new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused Driver with outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent punctuality and work ethic.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Van driver/tool collector (voluntary role)
Tools with a mission
Stockton-on-Tees, Durham
12.2023 - Current
- Selected most appropriate route, accounting for weather and road closures.
- Accepted and organised work requests using company app.
- Completed [Number] daily deliveries efficiently through careful route planning.
Pin badge volunteer
RSPB
Stockton-on-Tees, Durham
04.2022 - 09.2022
- Replenished stock and processed deliveries to maximise product availability.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Assisted with infection control through social distancing and PPE wearing.
- Completed duties to deliver on targets with accuracy and efficiency.
Support worker
AJ Residential care
Middlesbrough, North Yorkshire
09.2016 - 03.2017
- Assisted service users to obtain and access community resources.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Recruited clients for programmes based on their needs.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Collaborated with external support providers to maintain good care continuity.
- Built strong patient relationships through compassionate care and friendly rapport building.
Support worker
Autism Initiatives
Stockton-on-Tees, Durham
09.2014 - 09.2016
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Kept patient environments clean and neat following optimum hygiene standards.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Support worker/Mentor
Neuro Partners (now known as Keyfort)
Middlesbrough, North Yorkshire
09.2013 - 09.2014
- Helped service users to gain ability to function independently in society.
- Supported clients with rehabilitation and socialisation in community settings.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Cultivated strong and trusting rapport with clients, building safe and inclusive environments.
- Offered counselling to help students deal with academic, personal, or behavioural issues.
Store Manager
A+A Johnson's newsagents
Stockton-on-Tees, Durham
05.2011 - 04.2013
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Challenged and inspired team members to achieve business results.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Team leader
Butlins skyline ltd
Bognor Regis, West Sussex
06.2010 - 02.2011
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Monitored health and safety measures for guaranteed compliance.
- Promoted professionalism among staff to develop productive relationships.
- Coached team members through new or difficult workflows.
- Displayed energy and enthusiasm in fast-paced environment.
Supply teacher
Teacher supply North East
Sunderland, Tyne and Wear
09.2009 - 02.2010
- Monitored class engagement and worked to cultivate inclusive atmosphere for all students.
- Engaged students with lesson materials by building positive rapport.
- Supported department development plans to meet new national curriculum requirements.
- Modified educational courses to account for exam and curricula changes.
- Built rapport with students to provide top-quality instruction.
- Supervised students during break periods and meals to address safety or behavioural issues.
- Prepared lesson content and delivery in line with curriculum guidelines.
Student Ambassador
University of Sunderland
Sunderland, Tyne and Wear
09.2006 - 07.2009
- Acted as a role model to provide professional, positive brand representation.
- Coordinated events targeted at building audience engagement and participation.
- Recognised barriers preventing participation and suggested improvements to limit them.
- Built relationships and rapport quickly for positive public and staff communications.
- Presented at industry events to promote activity and increase partner and customer engagement.
- Attended business, social and other functions to promote organisation.
- Signposted additional services to meet customer needs.
Data entry clerk
Royal Mail
Sunderland, Tyne and Wear
11.2005 - 12.2005
- Met productivity goals through swift, precise data entry.
- Input accurate data using manual and automated means, consistently meeting targets.
- Followed consistent quality processes to maintain data integrity.
Nursery nurse
Nunthorpe nurseries group
Stockton-on-Tees, Durham
10.2000 - 02.2005
- Demonstrated awareness of children's cultural background, disabilities and medical histories.
- Supported children to identify and manage their feelings and behaviours.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Transported children to and from school in line with set schedule.
- Upheld reliable routines to minimise children's stress and anxiety.
- Read stories and lead activities to help children build foundational learning skills.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
Education
Bachelor of Arts - Primary Education
University of Sunderland
Sunderland 09.2005 - 07.2009
BTEC national diploma - Childhood studies
Stockton and Billingham college
Stockton-on-Tees 09.1997 - 06.1999
Skills
- Customer service
- Data entry
- Outstanding communication
- Exceptional timekeeping
- Public relations
- Leadership
- Team building
- Communication skills
Affiliations
- Writing
- Driving
- Model building
References
References available upon request.
Timeline
Van driver/tool collector (voluntary role)
Tools with a mission
12.2023 - Current
Pin badge volunteer
RSPB
04.2022 - 09.2022
Support worker
AJ Residential care
09.2016 - 03.2017
Support worker
Autism Initiatives
09.2014 - 09.2016
Support worker/Mentor
Neuro Partners (now known as Keyfort)
09.2013 - 09.2014
Store Manager
A+A Johnson's newsagents
05.2011 - 04.2013
Team leader
Butlins skyline ltd
06.2010 - 02.2011
Supply teacher
Teacher supply North East
09.2009 - 02.2010
Student Ambassador
University of Sunderland
09.2006 - 07.2009
Data entry clerk
Royal Mail
11.2005 - 12.2005
Bachelor of Arts - Primary Education
University of Sunderland
09.2005 - 07.2009
Nursery nurse
Nunthorpe nurseries group
10.2000 - 02.2005
BTEC national diploma - Childhood studies
Stockton and Billingham college
09.1997 - 06.1999
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