Darren Nutt
Northampton,Northamptonshire
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Housing Options Team Leader
West Northamptonshire Council
Northampton, Northamptonshire
01.2024 - Current
- During my short time as Team Leader I have supported 6 new hires through onboarding and induction processes for speedy and successful training.
- Fostered positive employee relationships through communication, training and coaching.
- Recognised exceptional individual performance for improved motivation.
- Coached team members through new or difficult workflows.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Homelessness Prevention Officer (Complex Cases)
West Northamptonshire Council
Northampton, Northamptonshire
03.2020 - 12.2023
- Acted as a single point of contact (face-to-face, telephone and by email) to households with multiple, complex needs who were experiencing problems with their housing, threatened with or were homeless.
- Provided expert, comprehensive advice and information on all aspects of housing to prevent homelessness, taking into account their overall financial situation, their needs and aspirations, eligibility for assistance under the relevant legislations to identify the most suitable option of housing for the household.
- Worked collaboratively and proactively with a range of other services and organisations to ensure that families with multiple, complex needs are properly assessed and referred to specialist services for the support and assistance they need.
- Provided comprehensive personalised housing plans that were kept under review and shared with partner agencies where consent was given to ensure the needs of the households were met.
- Maintain an extensive and up-to-date knowledge of relevant legislation, guidance and case law to ensure that the local authority meets its statutory obligations towards those who are homeless or threatened with homelessness.
Specialist Support Worker
Voice for Victims and Witnesses
Northampton, Northamptonshire
10.2017 - 03.2020
- My main responsibilities were to triage new referrals from police, action fraud, courts and other external services and provide immediate emotional and practical support.
- Manage a case load of between 30-40 service users at any given time and provide specialist on-going support for victims of Domestic and Sexual Abuse.
- I provided the following support to my service users; emotional support, provision of security alarms for personal safety and home safety, attending court, completing criminal compensation claims, securing refuge spaces and referrals for further counselling/support.
- An achievement of mine was a hugely successful compensation claim where the applicant was awarded £22,000 in criminal injuries compensation.
Support Worker
Victim Support
Northampton, Northamptonshire
12.2015 - 09.2017
- My main responsibilities were to triage new referrals from police, action fraud, courts and other external services and provide immediate emotional and practical support.
Education
Bachelor of Science - Psychology (Counselling Psychology)
University of Wolverhampton
Wolverhampton 09.2011 - 06.2014
GCSEs - Maths
Unity College
Northampton, Northamptonshire08.2009
GCSEs - English
Unity College
Northampton, Northamptonshire08.2009
GCSEs - Additional Science
Unity College
Northampton, Northamptonshire08.2009
GCSEs - History
Unity College
Northampton, Northamptonshire08.2009
GCSEs - Art
Unity College
Northampton, Northamptonshire08.2009
GCSEs - Religious - Ethics - Philosophy (R.E.P)
Unity College
Northampton, Northamptonshire08.2009
Skills
- Team supervision
- Customer relationship management
- Concise time management
- Employee performance reviews
- Employee coaching and mentorship
- Client support
- Team building
- Problem-solving
Timeline
Housing Options Team Leader
West Northamptonshire Council
01.2024 - Current
Homelessness Prevention Officer (Complex Cases)
West Northamptonshire Council
03.2020 - 12.2023
Specialist Support Worker
Voice for Victims and Witnesses
10.2017 - 03.2020
Support Worker
Victim Support
12.2015 - 09.2017
Bachelor of Science - Psychology (Counselling Psychology)
University of Wolverhampton
09.2011 - 06.2014
GCSEs - Maths
Unity College
GCSEs - English
Unity College
GCSEs - Additional Science
Unity College
GCSEs - History
Unity College
GCSEs - Art
Unity College
GCSEs - Religious - Ethics - Philosophy (R.E.P)
Unity College
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