Darren Norman
RUISLIP,Middlesex
Summary
Professional with extensive experience in SAP Security Administration, supported by a solid background in IT support and proven supervisory capabilities. Strong problem‑solving and communication skills consistently enhance operational efficiency. Dedicated to applying technical expertise to support and advance organisational goals.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work history
SAP ERP Security & Authorisations Lead
Arriva plc
London
07.2022 - 12.2025
- Lead my duties are to provide expertise and delivery on all SAP projects, level 3 support to the business and the escalation point for SAP security issues and risks.
- Other tasks included as security subject matter expert and lead, include the following:
- SAP Role design and build
- Implementing SAP security best practice
- Technical Build of end user roles and authorisations
- Security SME on all internal project and SAP security decisions
- Oracle (12.2) JML Process
- One of the largest European transport companies, operating in 14 European countries, using SAP ECC as their ERP solution.
SAP Security & Authorisations Analyst
Technicolor
London
01.2006 - 06.2022
- Management of all transports for application changes through the SAP landscape
- Enforce transport procedure through to the production environment
- Role change request management and transport system administration for all security changes
- Development and maintenance of new and existing access roles and authorisations in SAP.
- Support the implementation of new authorisation configurations
- Work with business and functional process teams to define new master and derived security role set up
- User access maintenance: creation, deletion, modification, lock, activate & password management
- Firefighter access Management for business\functional teams
- Administrator for GRC tools (Compliance Calibrator\Firefighter)
- Primary support for SAP Security access problems in production & non-production environments
- Support the security design of new functionality identified by the business \functional process teams
- Communicate and translate authorisation requirements among business process owners
- Ensure security policies and procedures are adhered to by the business and functional process teams
- Prepare periodic security audit reports for senior management review\signoff
- Generate SAP Security analysis reports upon request from the Security Governance Board members
- Coordinated with internal\external audit teams to ensure SOX compliance and SAS70 sign off
- Configured the SAP application to incorporate security access standards
- Manage European end user security requirements via projects & business as usual ticket system requests
- Oversight and management of Security Analyst (2006 - 2010)
SAP Authorisation Admin & IT Support
CEMEX
05.2001 - 01.2006
- Create\maintain\develop SAP authorisations for all SAP users
- Set up and maintain SAP user accounts in production & non-production environments
- Process approved SAP Security Change Requests as when required.
- Primary support for SAP Security access problems and general SAP issues
- Advised users on progress of calls and maintained ticket system journal information.
- Escalate service affecting calls to the Service Delivery Manager and/or out sourced service provider
- Provide assistance to the SAP Application Support Centre Analyst regarding acknowledging, assigning, monitoring and reporting on HEAT calls and EDI Processing
- Oversaw project - role design and implementation for a companywide SAP 4.6C roll out. Included security work across all modules with specific emphasis on SD, FICO & MM
- Participated as the main business unit team member for implementing changes to hardware or software, including software releases, security patches and antivirus updates. Set up network printers & Print Servers
- Ensured server backups in accordance with the schedule detailed in Standard Operating Procedures
Helpdesk Supervisor/SAP Authorisation Administrator
Pioneer Concrete Holdings PLC
01.1989 - 04.2001
- Held various positions at Pioneer Concrete Holdings over a 12 year period.
- During this time I managed teams of between 2 and 7 members in the roles I held from 1993 to 2001.
- Helpdesk Supervisor/SAP Authorisation Admin Pioneer Concrete Holdings PLC 1998 - 2001
- Computer Room Supervisor Pioneer Concrete Holdings PLC 1995 - 1997
- Accounts Payable Supervisor Pioneer Concrete Holdings PLC 1993 - 1995
- Senior Reconciliation Clerk Pioneer Concrete Holdings PLC 1992 - 1993
- Reconciliation Clerk Pioneer Concrete Holdings PLC 1991 - 1992
- Input Edit Clerk Pioneer Concrete Holdings PLC 1990 - 1991
- Matching Clerk Pioneer Concrete Holdings PLC 1989 - 1990
Education
Art & Design
Greenhill College
Harrow 01.1987 - 01.1988
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Whitmore High School
Harrow 01.1983 - 01.1987
Skills
- SAP Security Administration
- IT Hardware Support
- Supervisory Experience
- Problem-solving
- Communication skills
SAP Experience Summary
- Working knowledge of SAP Versions: 3.0f, 4.5B, 4.6C, 4.70 & ECC 6.0
- Design, develop, test and implement SAP security roles, profiles and authorizations (PFCG, SHDB)
- Create, delete, modify user access (SU01, SU01D, SU02, SU03, SU10, SUGR)
- Authorisation failure troubleshooting and system traces (SU53, SU56, ST01)
- Check indicator configuration (SU24)
- Role change monitoring and authorisations reporting (SUIM, SE16, SE16N, ST03N)
- User master record reconciliation (PFUD, SUPC)
- User Classification (USMM)
- Transport Management (STMS, SE01, SE03, SE09, SE10)
- Administrator for GRC tools including Compliance Calibrator and Firefighter (5.3 Java Version)
- Security Upgrade from SAP version 4.5B to ECC 6.0 (SU25)
Affiliations
- I enjoy all sports, but my favourites are golf and snooker. I tend to play most of my golf during the summer months and retreat to the snooker room in winter, where I serve as captain of the B team at my local Royal British Legion club.
- I enjoy all forms of physical exercise—walking, running, weight training, and more—and have maintained a good level of fitness throughout my life, as I firmly believe that a healthy heart supports a healthy mind.
Timeline
SAP ERP Security & Authorisations Lead
Arriva plc
07.2022 - 12.2025
SAP Security & Authorisations Analyst
Technicolor
01.2006 - 06.2022
SAP Authorisation Admin & IT Support
CEMEX
05.2001 - 01.2006
Helpdesk Supervisor/SAP Authorisation Administrator
Pioneer Concrete Holdings PLC
01.1989 - 04.2001
Art & Design
Greenhill College
01.1987 - 01.1988
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Whitmore High School
01.1983 - 01.1987