Proven ability to excel in fast-paced environments while adapting to sudden changes. Recognized for maintaining high standards of work quality and efficiency under pressure. Consistently delivers results that exceed expectations.
Overview
30
30
years of professional experience
Work History
General Manager
Asda
Stockton
02.2007 - 09.2025
Managed all aspects of daily business operations including
Led a team of 550 employees, ensuring high productivity and excellent customer service.
budgeting, staffing, scheduling, inventory control, customer service and sales.
Ensured compliance with local health department regulations regarding food safety standards.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Conducted market research to identify trends, opportunities, and threats in the industry.
Conducted regular meetings with senior management team to review progress against established objectives.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations.
Enforced customer service standards and resolved customer problems to uphold quality service.
General Manager
B&Q
Scottswood
01.1996 - 02.2007
Fully accountable for all aspects of daily business operations.
Responsible and accountable for a sales plan of 65 million per annum with full budgetary accountability for deliver all controllable costs to plan.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Conducted regular meetings with senior management team to review progress against established objectives.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Established and maintained effective communication with staff members to ensure efficient operations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Built and maintained loyal, long-term customer relationships through effective account management.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Formed and sustained strategic relationships with clients.
Created effective business plans to focus strategic decisions on long-term objectives.