Darren Miller
Crossgates,Fife
Summary
I always strive to achieve my personal best in everything I do. I believe you must do your best at all times and success will be inevitable. I am punctual, well-mannered and hard working as well as being flexible, A good team player and all-rounder who thrives on challenges, taking on and dealing with all projects as required and assisting wherever necessary to ensure all work is dealt with on time. Skilled in precision work with eye for detail. Experience in hands-on roles where accuracy and efficiency are critical. Excellent communication and teamwork skills, ensuring smooth collaboration with colleagues. Quick to learn and adapt to new techniques and tools. Eager to contribute to productive and quality-focused environment.
Overview
11
11
years of professional experience
Work History
Barefoot Trimmer
Barefoot Trimmer
09.2018 - Current
- Established and grew hoof care business from part time in September 2018 to full time in August 2021.
- Provided hoof trimming and boot fitting services to equestrians throughout Scotland and North East England, enhancing horse welfare and performance.
- Offered help and advice to owners regarding nutrition, turnout, horse handling, exercise, and hoof care, while also trimming horses' hooves.
- This job requires me to have good customer service and have the ability to build relationships with clients as quickly as possible.
Veterinary Receptionist
Edinburgh University
06.2025 - 08.2025
- Handled customer cash and card payments, providing invoices and receipts for reliable records.
- Organised and updated client records, ensuring accuracy and confidentiality in line with data protection regulations.
- Summer temp position
Horse groom
Burnside Livery
02.2020 - 08.2021
- Cared for and maintained yard and over 30 horses, ensuring their health and well-being.
- Turned out and brought in all horses, mucked out and skipped stables, maintained fields, and addressed customer queries and complaints effectively.
- Worked independently to complete all tasks on time, demonstrating self-motivation and reliability.
Horse groom
Cousland Park Training and Livery
01.2018 - 02.2020
- Cared for and maintained yard and over 40 horses, ensuring their health and wellbeing.
- Turned out and brought in all horses, mucked and skipped out, maintained fields, and resolved customer queries and complaints.
- Worked independently, ensuring timely completion of all tasks through self-motivation.
Warehouse Operator
Amazon
12.2017 - 12.2017
- Oversaw the Customer Returns section, handling all incoming parcel returns.
- Opened, inspected, and processed returned items to ensure accurate inventory management.
- Supported operations in the Customer Returns section during winter months, ensuring timely handling of parcel returns.
Shift Manager
Ryze Edinburgh
Edinburgh
12.2016 - 10.2017
- Led a team of 20+ staff members, maintaining high service standards for 100+ customers each hour.
- Managed staff rotas, social media engagement, complaint resolution, daily and weekly banking, maintenance oversight, and fire safety compliance.
- Conducted staff training for new employees, managed facility operations, and held key holder responsibilities.
- At the end of January, I was promoted to Shift Manager.
- Supervised park operations, ensuring customer safety and enjoyment for all visitors.
- Served customers at tills, handling transactions and managing cash flow.
- This also included cashing out tills, lockers and various other machines.
Sports coach
Scottish FA
08.2016 - 07.2017
- Delivered tailored football sessions across various schools in Midlothian, enhancing students' skills and engagement.
- Planned sessions based on group size and ability, adapting activities on-the-fly to maximise participation and effectiveness.
- Communicated regularly with schools, school co-ordinators, and football development officers to ensure smooth session execution and alignment with educational goals.
Sales assistant
Smyths Toys
Edinburgh
09.2016 - 12.2016
- Restacked shelves, ensured tidy and organised shop, and processed incoming deliveries during night shifts.
- Provided seasonal support in retail environment
Waiting staff
Toby Carvery
05.2016 - 07.2016
- Prepared drinks and restocked the bar while contributing to the front of house team.
- Attended to customers, providing everything they required.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere and seating them promptly.
Sales Advisor
SKY
01.2016 - 03.2016
- Delivered high-quality service to every customer.
- I would engage with customers via our Live Chat services or on the telephone.
- I also had to have great listening, writing and influencing skills, be passionate about the products, Have outstanding customer service, be resilient and have strong problem solving skills.
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
Support Practitioner
The Richmond Fellowship Scotland
02.2015 - 12.2015
- Assisted clients in their homes by providing support for daily living tasks, such as housekeeping, budgeting, personal care, home care, meal preparation, medication management, and fostering social and community connections.
- Encouraged service users to be independent and active members of society.
- Developed trusting relationships with service users and advocated on their behalf.
Education
Dalkeith High School -
Dalkeith High School
Dalkeith, Scotland01.2015
Skills
- Problem solving
- Time management
- Computer literacy
- Animal welfare assessment
- Training and competition planning
- Customer relationship management
- Team collaboration
- Good interpersonal skills
Accomplishments
- Level 1.3 Coaching in the Game, 2013-03-01, This Course looks at the knowledge and understanding required to help players appreciate concepts such as width, depth and support within small-sided games.
- Level 1.2 Coaching footballers 13+, 2013-02-01, This Course assists coaches with planning, preparation, organization and evaluation of their coaching sessions. It also focuses on coaching style and the use of differentiation.
- Level 1.3, Early Touches, 2013-01-01, The above course is set to assist coaches to develop their coaching technique, focus on skills and development and explores the best age specific activities for developing young players.
- Bronze Duke of Edinburgh, 2013-08-01
Custom Section
I always strive to achieve my personal best in everything I do. I believe you must do your best at all times and success will be inevitable. I am punctual, well-mannered and hard working as well as being flexible, A good team player and all-rounder who thrives on challenges, taking on and dealing with all projects as required and assisting wherever necessary to ensure all work is dealt with on time. When I am not working I like to spend time with my family, going for walks with my dog and riding my horses. If I am not doing this then I am normally volunteering on two committees one for British Riding Clubs and the other as Chair for the Scottish Dressage Group (SDG). As well as this I have also recently become Area Representative and a qualified Official Steward for BRC.
References
References available on request.
Hobbies and Interests
- Coaching primary and secondary age school children to play football
- Keeping active and healthy
- Walking my dog
- Completing Coaching badges
- Trainee BD Judge
- Trainee BS Course Designer
- Caring for my two horses
Timeline
Veterinary Receptionist
Edinburgh University
06.2025 - 08.2025
Horse groom
Burnside Livery
02.2020 - 08.2021
Barefoot Trimmer
Barefoot Trimmer
09.2018 - Current
Horse groom
Cousland Park Training and Livery
01.2018 - 02.2020
Warehouse Operator
Amazon
12.2017 - 12.2017
Shift Manager
Ryze Edinburgh
12.2016 - 10.2017
Sales assistant
Smyths Toys
09.2016 - 12.2016
Sports coach
Scottish FA
08.2016 - 07.2017
Waiting staff
Toby Carvery
05.2016 - 07.2016
Sales Advisor
SKY
01.2016 - 03.2016
Support Practitioner
The Richmond Fellowship Scotland
02.2015 - 12.2015
Dalkeith High School -
Dalkeith High School