Darren Millar
Belfast
Summary
- motivated professional who is extremely versatile with the ability to learn new skills quickly and use own initiative.
- Excellent communicator with all levels of employees and management. to developing myself and others.
- Very detail orientated, with strong project management skills.
- Proactive thinker, enthusiastic and motivated with the capacity to work well individually or as part of a team.
- Have strong leadership and relationship building skills.
- Have a vast experience in managing people.
- Efficient Duty Manager versed in task delegation and workflow coordination,
- promoting efficient and high-quality operations.
- Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Duty Manger Rathcool Spar
Walls group
01.2024 - Current
- Managed 5 staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- I have also been involved in moving hours around site in accordance with company guidelines which helps to deliver on labour costs.
Fitness Instructor
Antrum Newtownabbey Council
03.2010 - Current
- I am currently a Fitness Instructor; I lead comprehensive circuit and kettlebell classes each week
- I deliver an exceptional level of service to my clients by creating a bespoke fitness class suitable for beginners and advanced members.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
Store Manager -
Applegreen - Templepatrick
11.2019 - 01.2024
- Leading my team through their career goals, enabling them to be at their best every day, coaching them and inspiring them, which in turn will increase productivity allowing us to deliver our KPI measures, such as sales, waste and stock loss
- Managing performance across my team and the site to ensure productivity is at an all-time high and those under performing have been communicated to and have a plan to improve
- Organizing and holding, fact finding, disciplinary and grievance meetings, throughout the region where I am known for my fair and consistent approach
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Regularly implementing change initiatives into the store, such as a star system for high selling products and changes in processes, with the scanning in of delivery when it arrives
- I have also been involved in moving hours around the site in accordance with company guidelines which helps to deliver on labour costs.
Aramark Mobile Cleaner - Belfast
11.2018 - 11.2019
- Delivered an exceptional level of service to each customer by delivering extremely high standards of cleaning in ever location, listening to concerns and maintaining customer loyalty by exceeding expectations
- I worked directly with management to achieve a high level of service.
Millars PT and Circuits, Newtownabbey
Self Employed Services
03.2011 - 11.2018
- I was a self-employed personal trainer, where I trained many clients on a 121 or group basis, I had a small team that I coached and developed to also become personal trainers, I delivered an exceptional level of service to each client, ensuring they had a tailored fitness plan, inclusive of nutrition and various personalized exercises.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Education
NVQ Level 1 -
Newtownabbey Technical College
01.2003
Some College (No Degree) - Maths, English
Ballyclare Secondary School
Skills
- Proficient user of Microsoft Office: Word, Excel, Outlook and Explorer
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Written and oral communication
- Cash Management
- Shift Scheduling
- Work Planning and Organization
- Health and safety compliance
- Motivational Leadership
- Goal Setting
Certification
- Active IQ level 2 Gym Instructing, 10/18/2010
- Active IQ level 3 Personal Training, 03/30/2011
- Active IQ level 2 Circuits, 10/27/2015
- Active IQ level 2 Kettlebells, 10/23/2010
- Wrights Foundation G
References
Available on request.
Hobbies and Interests
I enjoy spending time at the gym. I am outgoing person and a very social person. I enjoy volunteering to help organise charity events and functions in work and outside of work.
Timeline
Duty Manger Rathcool Spar
Walls group
01.2024 - Current
Store Manager -
Applegreen - Templepatrick
11.2019 - 01.2024
Aramark Mobile Cleaner - Belfast
11.2018 - 11.2019
Millars PT and Circuits, Newtownabbey
Self Employed Services
03.2011 - 11.2018
Fitness Instructor
Antrum Newtownabbey Council
03.2010 - Current
NVQ Level 1 -
Newtownabbey Technical College
Some College (No Degree) - Maths, English
Ballyclare Secondary School
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