Darren Lynch
Newry,Newry Mourne and Down
Summary
Experienced Systems Operations Team Lead in the financial technology sector with First Derivatives, currently leading projects for multiple clients including Mizuho (Japanese investment bank), Likezero, and SEK. Skilled in managing simultaneous high-profile projects with a strong ability to balance priorities, ensure delivery, and maintain work–life balance.
Bringing over seven years of proven expertise in team leadership, decision-making, and people management, I excel in dynamic, fast-paced environments where precision and adaptability are key. Highly motivated and proactive, I thrive under pressure while demonstrating sound judgement, integrity, and initiative.
My goal is to leverage my technical expertise, leadership skills, and interpersonal strengths to drive operational efficiency, improve client satisfaction, and contribute to organisational growth and success.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Likezero
Environments Support Engineer
Newry (Remote), Newry Mourne and Down
05.2025 - Current
- Managed and resolved an average of 50+ user-submitted tickets per week, providing timely support for technical issues, service requests, and system errors.
- Reduced average ticket resolution time by 20% through effective prioritisation and triaging of incoming requests.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal service disruption.
- Maintained 100% compliance with documentation standards throughout the support lifecycle, improving transparency and knowledge sharing.
- Played a key role in maintaining and enhancing overall user satisfaction and trust in IT services.
SEK
Client support operator
Newry (Remote)
05.2025 - Current
- Oversee the stability and functionality of key applications through continuous system performance monitoring, achieving 99.9% uptime.
- Proactively identify and resolve potential issues, minimising user impact and maintaining smooth operations across multiple systems.
- Provide real-time diagnostics and troubleshooting support to the team, reducing incident resolution time by 25%.
Mizuho international
Lead System Operator
Newry (Remote)
11.2017 - Current
- Manage, prioritise, and respond to user-submitted tickets, delivering timely support and troubleshooting for technical issues, service requests, and system errors as the first-line problem analysis for every system and environment.
- Collaborate with internal teams to resolve complex problems and escalate when necessary.
- Maintain accurate documentation throughout the support lifecycle to ensure transparency and knowledge sharing, while contributing to system reliability and enhancing the overall user experience through proactive issue management.
- Deliver 24/7 application and infrastructure support, covering both London and extended business lines such as Hong Kong.
- Act as first point of contact for 3rd-party vendors and data centre engineer access, while also performing out-of-hours IT Service Desk duties (overnight and weekends).
- Monitor 1,500+ servers, applications, and databases using Logic Monitor, Redwood Cronacle, and Veritas NetBackup (Symantec).
- Oversee ~2,000 jobs daily across Windows, UNIX, Linux, MS SQL, and Oracle environments.
- Support Middle and Back Office systems including Murex, Middleware, Regulatory Reporting, Oracle Financials, Front Office, and Risk Reporting.
- Perform Windows security and performance checks, including TripWire violations, Trend Officescan, AV & DMZ, SMEX, Websense, FireEye, and Trax appliances.
- Monitor Forescout alerts and manage virus escalations, including isolation and removal of infected PCs.
- Conduct DBA checks (PrivateArk, backup failures, resource/space analysis) and report performance bottlenecks.
Education
Ulster University Belfast - Bachelor of Science with Honours in Interactive Multimedia Design
2:2
09.2015 - 06.2017
Southern Regional College - Newry - Interactive Multimedia Design
FdDc in Interactive Multimedia with Commendation
09.2013 - 06.2015
St Malachy's High School (Castlewellan) -
Nine GCSE's including Math's and English and three
09.2006 - 06.2013
Skills
- Knowledge of operating systems with proficiency
- Microsoft office suite proficiency
- Leadership, Team building & Problem-solving
- System monitoring & performance optimization: Windows, Linux, Murex & Unix administration
- Backup and recovery management
- User account management & access control
- Network troubleshooting
- Virtualisation technologies (VMware)
- Cloud platforms (AWS, Azure, Google Cloud)
- Incident detection, response, and escalation
- Batch job scheduling (Cronancle and Logic Monitor)
- System logs analysis
- Data security & compliance awareness
- Attention to detail & accuracy
- Strong problem-solving
- Ability to work under pressure in 24/7 environments
- Clear written and verbal communication
- Team leadership across IT, engineering, and operations
- Adaptability to shifting priorities and technologies
- Time management and multitasking
- Monitoring and controlling production systems
- Ensuring uptime and availability of critical services
- Incident reporting and documentation
- Disaster recovery and business continuity procedures
- SLA adherence and performance reporting
- Process standardization and compliance (eg, ITIL practices)
- Change and configuration management
References
Available upon request.
Timeline
Likezero
Environments Support Engineer
05.2025 - Current
SEK
Client support operator
05.2025 - Current
Mizuho international
Lead System Operator
11.2017 - Current
Ulster University Belfast - Bachelor of Science with Honours in Interactive Multimedia Design
2:2
09.2015 - 06.2017
Southern Regional College - Newry - Interactive Multimedia Design
FdDc in Interactive Multimedia with Commendation
09.2013 - 06.2015
St Malachy's High School (Castlewellan) -
Nine GCSE's including Math's and English and three
09.2006 - 06.2013
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