Darren Jones

Carry out inspections on Gas Safe registered businesses, to ensure safe working practices, compliance with Gas Installation and Use Regulations and to ensure gas installations comply with the relevant British Standards and Manufacturers Instructions.

Communicate effectively with registered businesses and homeowners to explain installation defects so appropriate remedial work can be carried out to the required standard.

Investigate complaints, identify gas installation defects and complete reports that are issued to the homeowner and registered business so remedial work can be carried out.

Provide advice and support for registered businesses and gas engineers, while also keeping up to date with the latest updates on safe working practices and promoting gas safety.

Attend customers properties to resolve boiler and heating system faults.

Service and maintain heating appliances to manufacturers specifications and comply with Gas safety installation and use regulations 1998.

Follow guidelines on all current Health & Safety and Gas Industry Unsafe Situation Procedures.

Ensure the highest levels of customer care and satisfaction are maintained at all times. This would also involve attending jobs with ongoing problems to identify and resolve any issues.

Provide telephone support for less experienced engineers.

Maintain the highest levels of professionalism at all times as a representative of the company.

Attend customer properties to repair, service and maintain heating systems and gas appliances.

Ensure all Health & Safety, Gas Safety Regulations and Gas Unsafe Situation procedures were followed at all times.

Maintain the highest levels of customer care and satisfaction at all times.

Managed a team of engineers to ensure a prompt high standard of service was provided to Council, Housing Association and private clients.

Communicate efficiently and effectively with colleagues and the office to ensure any problems were resolved quickly

Mentor, support and assist engineers through the use of On the job training, toolbox talks, telephone support and post job visits.

Liaise with with client representatives to ensure any ongoing problems or customer complaints were resolved in a speedy efficient manner.

Ensure all company procedures and gas safe regulations were followed by all engineers.

Repair, maintain and service gas heating appliances in customers properties.

Ensure all relevant regulations and procedures were followed at all times

Maintain the highest standards of customer care and satisfaction at all times

Represent the company in a professional manner at all times

Repair, maintain and service gas appliances in customer properties.

Ensure all relevant regulations and procedures were followed including unsafe situations procedures.

Work individually and part of a team to maintain the highest standards of customer care and satisfaction using a professional manner at all times