Darren Griffiths
Outwell,Cambridgeshire
Summary
Offering strong organisational and leadership skills, combined with knack for problem-solving and strategic thinking. Knowledgeable about managing budgets, fostering team collaboration, and driving customer satisfaction. Ready to use and develop communication, negotiation, and project management skills in this role.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Small business owner
SmartScapes
Milton Keynes, Buckinghamshire
02.2013 - Current
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Liaised with vendors to achieve favourable product pricing and timely stock delivery.
- Hired, trained and mentored 3 staff in customer relations, optimum service delivery and operations.
- Recruited and interacted with specialists to promote company services on social media to increase brand awareness.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Directed day-to-day work of 3 employees and motivated teams to exceed objectives.
- Established and successfully managed profitable business, demonstrating exceptional ability to learn and adapt to ever changing needs and desires of my customers.
- Maintained site health and safety compliance for safe, secure working environments.
Lead Charge Hand
Frosts Landscapes & Construction
Milton Keynes, Buckinghamshire
03.2010 - 02.2013
- Supervised activities of workers and enforced safety regulations.
- Directed work of labourers and specialist team members to produce quality results.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Improved workplace safety to reduce accidents and near-misses.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Logged daily activities and notable incidents during production shifts.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Delegated tasks according to staff strengths, increasing team performance.
- Led toolbox talks and motivated teams to achieve daily production targets.
Unarmed Combat Instructor
RSDA
Milton Keynes, Buckinhamshire
06.2004 - 05.2010
- Provided safe, caring and fun learning environment for students and participants.
- Personalised instruction and personal mentoring based on individual strengths and abilities.
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
- Cultivated strong relationships with course attendees to ensure satisfaction and learning.
- Delivered maximum impact and learning through top-quality instruction.
- Maintained records of assessments and submitted timely feedback to students.
- Designed learning plans tailored to individual needs.
- Observed other instructors and lecturers, learning new techniques for future lectures and courses.
- Used illustrative activities to help students explore concepts.
- Followed non-discriminatory practices, serving students of all backgrounds and ability levels.
- Selected curricula based on students' interests, aptitude and ability.
- Recruited new participants through special events and community activities.
Self Employed Gardener
Self
Cahuzac, South West France
05.2007 - 11.2009
- Skilfully performed wide range of garden-related tasks including weeding, mowing, strimming, pruning, hedge trimming and planting.
- Pruned and trimmed trees and bushes.
- Performed routine grass cutting and general maintenance of green spaces and communal areas.
- Completed planning, digging and weeding of flower beds and borders.
- Used wide range of hand tools, horticultural machinery and powered hand tools.
- Disposed of litter and organic waste following proper procedure.
Industrial Relations Manager
Royal Mail
London, London
09.2000 - 05.2004
- Lead conflict resolution for Royal Mail in instances of industrial action covering East of UK.
- Improved business HR policies by guiding and collaborating with managers.
- Educated line managers on policy and process changes for implementation.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Used staff survey findings to implement enhanced working conditions and practices.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
Mail Centre Manager
Royal Mail
Milton Keynes, Buckinghamshire
05.1996 - 05.2000
- Maintained strong working relationships with colleagues and senior management.
- Attended management meetings to develop new initiatives for centre.
- Liaised with senior management and provided ongoing reports to share business performance.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Conducted evaluations to improve process of centre.
- Responded to emergency situations to support safety measures.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Monitored expenditures to manage allocated budget.
- Supervised daily activities and performance of up to 200 regular employees.
Education
Certificate of Higher Education - Business Management
Open University
Milton Keynes 01.1996 - 01.1997
GCSEs - Maths, English
Cedars Upper School
Leighton Buzzard 08.1982 - 08.1984
Skills
- Customer Service
- Customer relations
- Business administration
- Issue resolution
- Employee management
- Operations management
- Team mentoring
- Leadership skills
- Strategic planning
- Project Management
- Customer relationship building
- Department management
References
References available upon request.
Timeline
Small business owner
SmartScapes
02.2013 - Current
Lead Charge Hand
Frosts Landscapes & Construction
03.2010 - 02.2013
Self Employed Gardener
Self
05.2007 - 11.2009
Unarmed Combat Instructor
RSDA
06.2004 - 05.2010
Industrial Relations Manager
Royal Mail
09.2000 - 05.2004
Mail Centre Manager
Royal Mail
05.1996 - 05.2000
Certificate of Higher Education - Business Management
Open University
01.1996 - 01.1997
GCSEs - Maths, English
Cedars Upper School
08.1982 - 08.1984
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