Darren Castle
Leven,Fife
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
HP Sales Rep
Webhelp
Barcelona
10.2020 - 02.2021
- Managing product returns delivering a high standard of service.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Helped resolve client problems quickly with superior customer service.
Travel Consultant
TravelPerk
Barcelona
07.2019 - 07.2020
- As a TravelPerk Travel Advisor I was responsible for planning business travel for partners with the objective of locating the most cost effective travel solutions that allows clients to travel in comfort at the most cost effective price allowing clients to focus on their work and life and forget about the stress of planning a trip.
Escalation Captain
ViaVan
Barcelona
09.2018 - 06.2019
- Attended to customer complaints via call, email and chat to maintain company moral
- Registering Driver Partners inspecting documentation & handling disciplinary procedures
- Registering/Onboarding new driver partners to systems analysing documentation
- Handling disciplinary procedures to maintain company no tolerance virtues
HP Sales Coach
WebHelp
Barcelona
12.2017 - 07.2018
- Coached young individuals to refine specific techniques and enhance confidence.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
- Motivated individuals and groups to achieve positive results against set goals.
- Built confidence of players by offering individual praise and recognising progress and achievements.
Ruckus Wireless Account Manager
Webhelp
Barcelona
11.2016 - 12.2017
- Managing 100+ Partner Accounts
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Customer service representative
BT
Dundee, Angus
01.2016 - 03.2016
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Provided exceptional customer care to uphold brand standards and reputation.
- Resolved customer concerns promptly to maintain satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Deputy Manager
Home Fundraising
Barcelona
11.2016 - 12.2017
- Managing oce 40 - 50 fundraisers
- Setting indivudal team targets, Monitoring team KPI's.
- Regular daily Team meetings.
- Weekly 1 to 1s.
- Designing sales methods - Objection handling training.
- Recruiting & interviewing, Site visits.
- Disciplinary actions & dismissals.
Team Leader
Home Fundraising
Dundee, Angus
07.2013 - 11.2014
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Lead Packer
Diageo
02.2011 - 02.2013
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Labourer
RF Tylers
Methil, Fife
01.2010 - 11.2010
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Manually sorted and loaded goods.
- Kept workspaces clean and organised with regular attention.
- Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
Production worker
Kettle produce
Balmalcolm, Fife
11.2010 - 02.2011
- Kept workspaces clean and organised with regular attention.
- Followed assembly instructions to accurately complete jobs.
- Maintained fast pace and attention to detail to meet productivity targets.
Education
Kirkland High School
Methil 01.2005 - 04.2008
Skills
- Customer Service
- Customer relations
- Product knowledge
- Business development
- Account management
- Sales expertise
- Order processing
- Staff training
- Salesforce CRM
- Telesales
Accomplishments
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Collaborated with team of 50 in development of charity fundraising.
Health and fitness, Food medicine
Enjoys training regurly at the gym and preparing meals to reach macro|micro nutrient targets
Timeline
HP Sales Rep
Webhelp
10.2020 - 02.2021
Travel Consultant
TravelPerk
07.2019 - 07.2020
Escalation Captain
ViaVan
09.2018 - 06.2019
HP Sales Coach
WebHelp
12.2017 - 07.2018
Ruckus Wireless Account Manager
Webhelp
11.2016 - 12.2017
Deputy Manager
Home Fundraising
11.2016 - 12.2017
Customer service representative
BT
01.2016 - 03.2016
Team Leader
Home Fundraising
07.2013 - 11.2014
Lead Packer
Diageo
02.2011 - 02.2013
Production worker
Kettle produce
11.2010 - 02.2011
Labourer
RF Tylers
01.2010 - 11.2010
Kirkland High School
01.2005 - 04.2008