Darren Campbell
Forfar
Summary
- Customer-orientated Driver maintains thorough and accurate records and notes to keep management informed of delivery progress.
- Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction.
- Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Service Desk Analyst
British Telecommunications
Dundee
06.2022 - Current
- Handled confrontational customers and applied appropriate de-escalation strategies.
- Identified fault trends and proactively sought ways to prevent future problems.
- Contributed to knowledge base by maintaining accurate records of resolution of complex solution level faults throughout ticket lifecycle.
- Explained technical information to non-technical users with clear, verbal and written communication.
IT Consultant
British Telecommunications
Thurso
02.2019 - 06.2022
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Prepared documentation and training manuals for users and other consultants.
- Protected data and systems from viruses by maintaining robust security.
- Provided support, education and training to increase user confidence navigating IT systems.
Sales Assistant
Poundland
Wick
11.2015 - 02.2019
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Scottish Qualifications Certificate - Art
UHI North Highland
Thurso 09.2008 - 08.2009
Skills
- GPS and navigation apps
- Picking and packing
- Safety conscious
- Advanced planning
- Materials transport
- Heavy hauling
- Cargo handling
- Dependable and reliable
- Courteous and polite demeanour
Languages
English
Native
Hobbies
Gym - very fitness orientated, into bodybuilding and staying healthy
Paddleboarding - I enjoy being at the ocean swimming or on a paddleboard
Timeline
Service Desk Analyst
British Telecommunications
06.2022 - Current
IT Consultant
British Telecommunications
02.2019 - 06.2022
Sales Assistant
Poundland
11.2015 - 02.2019
Scottish Qualifications Certificate - Art
UHI North Highland
09.2008 - 08.2009
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