Darren Booth

Service and Repair:
Performing diagnostics, servicing, and repairs on boilers and heating systems, following Gas Safe regulations and manufacturer guidelines.
Compliance and Safety:
Upholding safety standards, identifying defects, and managing stock and materials.
Technical Expertise:
Utilising my knowledge of domestic heating systems to effectively address and resolve faults.
Customer Service:
Providing high-quality service with a focus on First Time Fixes to enhance customer satisfaction.
Organisational Skills:
Managing tasks and schedules efficiently, using IT tools for tracking and communication.

Business Management: Managed daily operations, including recruitment, training, and performance monitoring to uphold service quality and regulatory compliance.
Job Coordination: Scheduled jobs, conducted site surveys, provided detailed client quotations, and oversaw boiler installations.
Customer Relations: Ensured excellent customer service, resolving issues and maintaining strong client relationships.
Operational Oversight: Managed inventory, procurement, and equipment maintenance, ensuring compliance with safety standards.
Financial Management: Handled bookkeeping, invoicing, and cost management to maintain financial efficiency.
Quality Control: Audited staff performance and work quality, ensuring adherence to gas regulations and high installation standards.

Extensive Gas Service & Installation: Provided service and repairs for various gas appliances, including open-flues and room-sealed systems. Conducted safety inspections and maintained high technical standards.
Gas Safe Compliance: Adhered to Gas Safe standards and health and safety regulations.
Health & Safety Oversight: Performed risk assessments and upheld safety protocols to ensure a safe working environment.

Leadership & Team Management: Managed resource allocation and team coordination, including overseeing 19 staff members. Liaised with planning and service managers to assess engineer needs and job distribution. Oversaw parts ordering, addressed complaints, managed staff days off, and coordinated daily overtime based on workload.
Technical Expertise: Diagnosed and repaired AC and DC systems, and utilised IT systems for data management and reporting.
Customer Service Commitment: Aimed for First Time Fixes, delivering tailored solutions and fostering strong customer relationships.
Organisational Skills: Managed workload, tools, and equipment efficiently, ensuring smooth operations and clear communication.

Installation & Maintenance: Installed and maintained large commercial boilers (70kW+), ensuring top performance and compliance with industry standards. Managed complex tasks for efficient heating solutions.
Fault Identification & Resolution: Diagnosed and resolved faults in commercial heating systems with strong problem-solving skills. Conducted inspections and repairs to minimise downtime.
Pipework & System Integration: Installed various pipework types (screwed steel, copper, carbon steel, MDPE), ensuring proper system integration and efficient operation.
Technical Documentation & Coordination: Interpreted mechanical and P&ID drawings for accurate installation and maintenance. Coordinated with contractors and clients to ensure project accuracy.
Safety & Compliance: Adhered to safety regulations and standards, promoting a safe working environment and high-quality service.
Client & Contractor Communication: Liaised between clients and contractors, providing clear updates and addressing concerns to ensure project satisfaction.