Darren McAuley
Claims Risk Analyst
Blanchardstown
Summary
Experienced Risk Analyst with over 7 years of experience in eCommerce. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Claim Risk Management
eBay
Dublin
09.2021 - Current
- Review account holistically and conduct full SRM, BRM and M2M review before
providing arbitration for claims over 2K from creation to end - Mitigate risk to eBay and members by looking beyond standard policy to produce creative resolutions that would benefit both parties.
- We saved over $1M in EMIR spending which was double our goal for 2020
- We have now crossed the $2M saved mark since the team was created
- Isolate early fraud trends we come across and work with SRM and BRM to ensure alignment
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
RVS Specialist
eBay
Blanchardstown
07.2017 - 09.2021
- Supporting clients by providing subject matter expertise to in-house teammates diving efficiency and “Best in Class” customer experience.
- Identified issues, analyzed information and provided solutions to problems.
- Render subject matter expertise to in-house team to increase corporate efficiency
- Taking appropriate action for eBay to ensure safe and compliant trading platform for the community.
- Identifying trends and fraud risks of suspicious sellers to proactively safeguard platform through KYC
Fraud Prevention Analyst
PayPal
Blanchardstown
03.2015 - 03.2017
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Trained staff on all tools available to them to help them progress in delivering a more efficient service
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provide subject matter expertise to the Product team regarding identifying, assessing, prioritizing, and how to manage risk.
- Collaborate with team members in the identification and assessment of risks associated with new products and services
- Identify potential areas of vulnerability and risk, propose solutions to resolve issues, and provide guidance for future avoidance of similar issues.
- Develop and present ongoing dashboard tracking and reporting to Risk, Legal and Customer Operations leadership
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
08.2008 - 05.2012
Skills
Teamwork Skills
Communication
Critical Thinking
Adaptability
Conflict Resolution
Customer Service
Time Management
Decision Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claim Risk Management - eBay
09.2021 - Current
RVS Specialist - eBay
07.2017 - 09.2021
Fraud Prevention Analyst - PayPal
03.2015 - 03.2017
Institute of Technology, - Bachelor of Arts, Public Relations, Advertising, And Applied Communication
08.2008 - 05.2012