Darren McAuley

Work History

eBay

Dublin

09.2021 - Current

Review account holistically and conduct full SRM, BRM and M2M review before
providing arbitration for claims over 2K from creation to end
Mitigate risk to eBay and members by looking beyond standard policy to produce creative resolutions that would benefit both parties.
We saved over $1M in EMIR spending which was double our goal for 2020
We have now crossed the $2M saved mark since the team was created
Isolate early fraud trends we come across and work with SRM and BRM to ensure alignment
Identified issues, analyzed information and provided solutions to problems.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and implemented performance improvement strategies and plans to promote continuous improvement

eBay

Blanchardstown

07.2017 - 09.2021

Supporting clients by providing subject matter expertise to in-house teammates diving efficiency and “Best in Class” customer experience.
Identified issues, analyzed information and provided solutions to problems.
Render subject matter expertise to in-house team to increase corporate efficiency
Taking appropriate action for eBay to ensure safe and compliant trading platform for the community.
Identifying trends and fraud risks of suspicious sellers to proactively safeguard platform through KYC

PayPal

Blanchardstown

03.2015 - 03.2017

Contacted customers directly to notify of fraudulent activity and minimize impacts.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Trained staff on all tools available to them to help them progress in delivering a more efficient service
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Provide subject matter expertise to the Product team regarding identifying, assessing, prioritizing, and how to manage risk.
Collaborate with team members in the identification and assessment of risks associated with new products and services
Identify potential areas of vulnerability and risk, propose solutions to resolve issues, and provide guidance for future avoidance of similar issues.
Develop and present ongoing dashboard tracking and reporting to Risk, Legal and Customer Operations leadership