Bronagh O’Gorman
Shaw's Road, Belfast,Northern Ireland
Summary
Organised Medical Secretary skilled in managing busy schedules and ensuring smooth office operations. Excel in patient communication, appointment scheduling, and administrative support. Known for improving office workflows, reducing waiting times, and enhancing patient satisfaction through proactive problem-solving and attention to detail.
Overview
23
23
years of professional experience
Work history
Domestic cleaner
Private
Belfast
01.2020 - Current
- laundry duties including washing, ironing, folding clothing items.
- Maintained cleanliness by regularly dusting and polishing furniture.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Secured a clean environment by washing walls, windows, and mirrors.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Consistently met high quality standards for continued customer satisfaction and loyalty.
Band 4 medical secretary
Belfast trust
10.2019 - Current
- Improved office efficiency with organised filing systems.
- Managed medical records, ensuring accuracy and accessibility.
- Scheduled appointments to reduce patient waiting times.
- Facilitated clear communication between patients and healthcare providers.
- Contributed to efficient stock control of medical supplies preventing shortages.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Assisted in audit preparation, achieving compliance with standards.
- Promoted a positive patient experience through professional telephone etiquette.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Supported hospital staff for smooth day-to-day operations.
- Transcribed medical reports accurately, reducing errors in documentation.
- Created monthly reports on patient statistics providing valuable data for management decisions.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Assisted in training new members of staff bolstering overall team performance.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
Band 3 secretary
Belfast trust
06.2008 - 10.2019
- Assisted in HR duties, resulting in streamlined hiring processes.
- Liaised with other departments to ensure smooth inter-departmental communications.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Enhanced company communication with accurate minute-taking during meetings.
- Improved patient relationships through professional telephone etiquette.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Created a systematic filing system, ease of document retrieval was achieved.
- Facilitated efficient communication by managing correspondence via post and email.
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Maintained confidential records, safeguarding sensitive corporate information.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Prioritised workload to meet tight deadlines.
- Welcomed arriving patients and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed inquiries and responded via email or telephone follow-up.
- Built positive relationships with patients to maintain outstanding service provisions.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
Band 2 clerical officer
Belfast trust
10.2002 - 06.2008
- Provided clerical support to social work staff.
- Coordinated meetings.
- greeting and handling of visitors.
- Prepared reports, leading to informed decision making.
- Managed calendar appointments, ensuring punctuality and time management.
- Performed word processing tasks for creation of necessary documents.
- Executed scanning and photocopying tasks, aiding information distribution.
- Ensured accuracy with meticulous data entry tasks.
- Provided general office support services maintaining high standard of service delivery.
Education
Certificate of Higher Education - Stage 1,2 &3 typing - distinctions in all
BIFHE
Belfast 09.2000
A-Levels - Spanish
St Dominic’s Grammar School
Belfast 06.2000
A-Levels - Computing
St Dominic’s Grammar School
Belfast 06.2000
GCSEs - 9 GCSES including maths and English grade c and up
St Dominic’s Grammar School
Belfast 06.1998
Skills
- Audio Transcription experience
- Electronic health records management
- Patient liaison
- Multitasking
- Efficient time management
- Patient relation building
- Patient-Focused service
- Data entry speed
- Office equipment operation
- Prioritisation of busy workload
- Patient file organisation
- Medical correspondence handling
- Triage procedure knowledge
- Confidentiality management
- Typing proficiency
- Medico-Legal documentation knowledge
- Medical terminology fluency
- Time management efficiency
- Microsoft Office Suite
- Teamwork and collaboration
- Report preparation
- Organising referrals
- Minute taking
- Discharge summaries
- Fast typing speed
- Appointment management
- Patient queries
- Detailed record-keeping
- Document preparation
- Dealing with external and internal calls
- Filing and photocopying
- Confidentiality maintenance
- Mail sorting and distribution
Timeline
Domestic cleaner
Private
01.2020 - Current
Band 4 medical secretary
Belfast trust
10.2019 - Current
Band 3 secretary
Belfast trust
06.2008 - 10.2019
Band 2 clerical officer
Belfast trust
10.2002 - 06.2008
Certificate of Higher Education - Stage 1,2 &3 typing - distinctions in all
BIFHE
A-Levels - Spanish
St Dominic’s Grammar School
A-Levels - Computing
St Dominic’s Grammar School
GCSEs - 9 GCSES including maths and English grade c and up
St Dominic’s Grammar School