Darragh McCann
Donaghmore
Summary
Well-qualified Customer Service Assistant that is familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service Assistant
Tesco Superstore
Dungannon, County Tyrone
04.2017 - Current
- Providing a high level of customer service when serving and handling issues in an efficient manner
- Working in a challenging, fast-paced environment
- Liaised with customers about their concerns with products to resolve problems
- Delivered prompt service to help prioritise customers' needs
Inbound Call Handler
Covid Helpline
Remote
06.2021 - 09.2022
- Managing high volumes of inbound calls from Citizens across the UK
- Ensuring that citizen's needs, and queries are handled professionally
- Handled and resolved citizens' queries in both a timely and professional manner
- Provided information on the most up-to-date government guidelines
- Utilized the NHS CRM to record citizen details in compliance with GDPR regulations
Education
St. Joseph's Grammar School
Dungannon 09.2010 - 06.2017
Foundation Degree - Engineering
South West College
Dungannon, Mid Ulster 09.2017 - 06.2019
BSc - Biomedical Engineering
University Of Ulster
Jordanstown, Antrim and Newtownabbey 09.2019 - 06.2021
Skills
- Strong Communicator
- Effective Teamwork abilities
- Great attention to Detail
- Customer Service
- Strong organisational skills
- Problem Solving
Interests
In my spare time, I enjoy playing online Video Games and playing football as both can be challenging and help strengthen my team working skills. I have a keen interest in music and have recently tried learning how to play the guitar.
Timeline
Inbound Call Handler
Covid Helpline
06.2021 - 09.2022
BSc - Biomedical Engineering
University Of Ulster
09.2019 - 06.2021
Foundation Degree - Engineering
South West College
09.2017 - 06.2019
Customer Service Assistant
Tesco Superstore
04.2017 - Current
St. Joseph's Grammar School
09.2010 - 06.2017
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