Darnell-Leo Denney
Ipswich,Suffolk
Summary
Experienced and results-driven retail professional with a strong background in beauty, skincare, and team leadership. Proven success as a Business Manager within fast-paced retail environments, delivering exceptional customer experiences while consistently exceeding sales targets. Skilled in training and developing high-performing teams, organising in-store events, and maintaining strong brand standards. Passionate about skincare and committed to empowering both customers and staff with expert knowledge and personalised service.
Overview
8
8
years of professional experience
Work history
No7 Business Manager
No7 (Boots)
Ipswich, Suffolk
06.2022 - Current
- Led the No7 team to consistently exceed sales targets through expert product knowledge and personalised customer service
- Delivered tailored skincare and beauty consultations to drive customer loyalty and increase conversion rates
- Recruited, trained, and developed No7 Advisors to maintain high standards of performance and service
- Monitored daily, weekly, and monthly sales performance, implementing action plans to improve results
- Maintained brand presentation and visual merchandising in line with No7 and Boots standards
- Managed stock levels, replenishment, and product availability to support promotional campaigns and launches
- Organised in-store events and product demonstrations to drive brand awareness and customer engagement
- Acted as a brand ambassador, promoting No7’s values, products, and innovations to customers and team members
- Ensured full compliance with company policies, health and safety, and regulatory requirements
- Collaborated with store and area managers to align brand goals with overall business objectives
- Ranked in the Top 10 nationally for the Future Renew Skincare launch performance
Bar and restaurant supervisor
All Bar One
Cambrigde/London
08.2017 - 05.2022
- Supervised day-to-day operations of both bar and restaurant areas to ensure smooth and efficient service
- Led front-of-house team, providing support, guidance, and motivation during busy shifts
- Delivered excellent customer service, handling complaints and special requests professionally
- Trained new staff on service standards, food & drink menus, and health & safety procedures
- Oversaw opening and closing procedures, including cash handling and end-of-day reporting
- Ensured compliance with hygiene regulations, licensing laws.
- Assisted with stock control, ordering, and supplier liaison to ensure bar and kitchen readiness
Education
LLB - Law
University of Cambridge
Cambridge 09/2014 - 03/2018
LLM - Law & Ethics
University of Law
London 01/2021 - 09/2023
Skills
- Skincare Enthusiast
- Team leadership
- A creative problem solver
- Performance Monitoring & Feedback
- Communication & Interpersonal Skills
- Product launch expertise
- Account management
- Business forecasting
- Product development
Timeline
No7 Business Manager
No7 (Boots)
06.2022 - Current
Bar and restaurant supervisor
All Bar One
08.2017 - 05.2022
LLB - Law
University of Cambridge
09/2014 - 03/2018
LLM - Law & Ethics
University of Law
01/2021 - 09/2023
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