Darius Spooner-Cowan
Birmingham,West Midlands
Summary
Experienced, results-driven Manager with backgrounds in driving sales, enhancing customer satisfaction, and consistently meeting targets. Proven ability to lead teams from the front, develop tailored sales strategies, and build lasting relationships with clients. Dedicated to achieving results and fostering a customer-centric approach to boost business growth.
Overview
8
8
years of professional experience
Work History
Sales Branch Manager
NCF Living
Birmingham, West Midlands
07.2023 - 02.2025
- Accumulated £550,000 in individual sales within 6 months
- Organised displays to promote inventory and gain customer attention
- Created training files and conducted training activities, assessing knowledge retention of staff
- Acting liaison between departments, fostering effective communication and collaboration
Customer Service Expert/ Assistant Store Manager
Nandos
Birmingham, West Midlands
01.2017 - 06.2024
- Ran projects on NPS performances for all stores in region - now being used by the company across the business
- Ensuring P&L files are up to date and numbers are assessed and analysed
- Managed 40+ staff per shift, focussing on customer service and maintaining companies values
- Led the recruitment of new employees, facilitating training sessions and ensuring compliance with company policies
- Followed up customer queries to check provided solutions met expectations.
- Putting customer satisfaction at the very forefront of teams
Creative Director
JustNevaeh
04.2019 - 02.2025
- Delivered client presentations to communicate and sell creative concepts
- Assessed marketing techniques by filming and capturing moments for advert purposes
- Used skills in illustrator, photoshop and InDesign to create unique images
Fundraiser Team Leader
Home Fundraising
Birmingham, West Midlands
03.2017 - 06.2018
- Creating awareness for people suffering from heart disease
- Promoted a culture of giving within the organisation by encouraging employee participation in charity events.
- Cold calling door to door, to gain donations for the companies cause.
- Organised routes for teams to follow throughout their shifts. Ensuring that time was efficiently used.
Education
Bachelor of Arts - Drama
University of Wolverhampton
Walsall 04/2017 - 09/2020
A- levels - MATHS, PHILOSOPHY & ETHICS, DRAMA
North Birmingham Academy
09.2015 - 9 2017
Skills
- Customer Service Expert
- Data Entry - Microsoft
- Organizational Skills
- Time Management
- Profit Generation
- Revenue Generation
Timeline
Sales Branch Manager
NCF Living
07.2023 - 02.2025
Creative Director
JustNevaeh
04.2019 - 02.2025
Fundraiser Team Leader
Home Fundraising
03.2017 - 06.2018
Customer Service Expert/ Assistant Store Manager
Nandos
01.2017 - 06.2024
A- levels - MATHS, PHILOSOPHY & ETHICS, DRAMA
North Birmingham Academy
09.2015 - 9 2017
Bachelor of Arts - Drama
University of Wolverhampton
04/2017 - 09/2020
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