Summary
Overview
Work History
Education
Skills
Timeline
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Darius Spooner-Cowan

Birmingham,West Midlands

Summary

Experienced Manager with record of success in enabling strong revenue growth through end-to-end sales management and customer service management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Sales Manager

NCF Living
Birmingham, West Midlands
07.2023 - Current
  • Accumulated £350,000 in individual sales over 6 months
  • Organised displays to promote inventory and encourage customer purchases
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Updated sales sheets and assessed individual performances against targets
  • Created training files on benefits of our products and assessed knowledge retention of staff
  • Managed staff accordingly- talks of concerns if targets were not being hit and as a result created performance plans
  • Managed the store in the absence of general manager and ensured numbers and targets were maintained

Assistant store manager

Nandos
Birmingham, West Midlands
06.2018 - 03.2024
  • Trained and managed 40+ staff on customer service best practices and essentials
  • Ran projects on NPS performance and service techniques taking current store to the top of our region- supplied the company a project which is used across the whole business
  • Running compliant shifts and turning over £70,000 a week whilst maintaining service standards
  • Ensuring P&L files are up to date and numbers are coherently assessed and analysed through our team
  • Ensured that my restaurant stayed in profit with loss prevention through stock, wages and efficiency

Creative Director

JustNevaeh
Birmingham, West Midlands
01.2019 - 01.2023
  • Delivered client presentations to communicate and sell creative concepts effectively.
  • Filmed and photographed special occasions; weddings, birthdays, funerals etc.
  • Participated in pitches and proposals, showcasing creative vision to potential clients.
  • Used skills in Illustrator, InDesign and photoshop to create unique images and layouts.
  • Innovated design projects through detailed knowledge of evolving trends and technologies.

Fundraiser

British Heart Foundation
Birmingham, West Midlands
03.2018 - 06.2020
  • Planned efficient routes for my team to cover cold calling areas
  • Effectively communicated our purpose and benefits of any donations
  • Gained trust from customers at the comfort of their own homes- receiving sensitive details to enrol them as a donator
  • Delivered charity events to maximise donations.
  • Conducted public presentations and prepared materials.

Education

Bachelor of Arts - Drama

University of Wolverhampton
Wolverhampton
09.2017 - 07.2020

A-Levels - Maths, Philosophy&Ethics, Drama

North Birmingham Academy
Birmingham
05.2015 - 07.2017

Skills

  • Microsoft Office proficiency
  • Schedule management
  • Employee performance evaluation
  • Sales closing techniques
  • Profit and revenue-generating strategies
  • Customer retention strategies

Timeline

Assistant Sales Manager

NCF Living
07.2023 - Current

Creative Director

JustNevaeh
01.2019 - 01.2023

Assistant store manager

Nandos
06.2018 - 03.2024

Fundraiser

British Heart Foundation
03.2018 - 06.2020

Bachelor of Arts - Drama

University of Wolverhampton
09.2017 - 07.2020

A-Levels - Maths, Philosophy&Ethics, Drama

North Birmingham Academy
05.2015 - 07.2017

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Darius Spooner-Cowan