Darius Spooner-Cowan
Birmingham,West Midlands
Summary
Experienced Manager with record of success in enabling strong revenue growth through end-to-end sales management and customer service management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Sales Manager
NCF Living
Birmingham, West Midlands
2023.07 - Current
- Accumulated £350,000 in individual sales over 6 months
- Organised displays to promote inventory and encourage customer purchases
- Designed visually pleasing in-store and window displays to increase footfall.
- Updated sales sheets and assessed individual performances against targets
- Created training files on benefits of our products and assessed knowledge retention of staff
- Managed staff accordingly- talks of concerns if targets were not being hit and as a result created performance plans
- Managed the store in the absence of general manager and ensured numbers and targets were maintained
Assistant store manager
Nandos
Birmingham, West Midlands
2018.06 - 2024.03
- Trained and managed 40+ staff on customer service best practices and essentials
- Ran projects on NPS performance and service techniques taking current store to the top of our region- supplied the company a project which is used across the whole business
- Running compliant shifts and turning over £70,000 a week whilst maintaining service standards
- Ensuring P&L files are up to date and numbers are coherently assessed and analysed through our team
- Ensured that my restaurant stayed in profit with loss prevention through stock, wages and efficiency
Creative Director
JustNevaeh
Birmingham, West Midlands
2019.01 - 2023.01
- Delivered client presentations to communicate and sell creative concepts effectively.
- Filmed and photographed special occasions; weddings, birthdays, funerals etc.
- Participated in pitches and proposals, showcasing creative vision to potential clients.
- Used skills in Illustrator, InDesign and photoshop to create unique images and layouts.
- Innovated design projects through detailed knowledge of evolving trends and technologies.
Fundraiser
British Heart Foundation
Birmingham, West Midlands
2018.03 - 2020.06
- Planned efficient routes for my team to cover cold calling areas
- Effectively communicated our purpose and benefits of any donations
- Gained trust from customers at the comfort of their own homes- receiving sensitive details to enrol them as a donator
- Delivered charity events to maximise donations.
- Conducted public presentations and prepared materials.
Education
Bachelor of Arts - Drama
University of Wolverhampton
Wolverhampton 2017.09 - 2020.07
A-Levels - Maths, Philosophy&Ethics, Drama
North Birmingham Academy
Birmingham 2015.05 - 2017.07
Skills
- Microsoft Office proficiency
- Schedule management
- Employee performance evaluation
- Sales closing techniques
- Profit and revenue-generating strategies
- Customer retention strategies
Timeline
Assistant Sales Manager
NCF Living
2023.07 - Current
Creative Director
JustNevaeh
2019.01 - 2023.01
Assistant store manager
Nandos
2018.06 - 2024.03
Fundraiser
British Heart Foundation
2018.03 - 2020.06
Bachelor of Arts - Drama
University of Wolverhampton
2017.09 - 2020.07
A-Levels - Maths, Philosophy&Ethics, Drama
North Birmingham Academy
2015.05 - 2017.07