Dario Maltagliati
Nottingham
Summary
Results-oriented Professional with a background in the HR environment and a deep interest in the intersection of human behavior and organizational efficiency. Adept at using data analytics and AI-driven platforms to identify workforce trends, improve employee engagement, and streamline HR processes. Committed to fostering a high-performance culture through evidence-based Organisational Development strategies. Results-oriented Professional with a background in HR and a keen interest in human behaviour and organisational efficiency. Utilises data analytics and AI-driven platforms to identify workforce trends, enhance employee engagement, and streamline HR processes. Commits to fostering a high-performance culture through evidence-based Organisational Development strategies.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Decathlon
Nottingham
06.2025 - Current
- Supported achievement of company targets through implementation of effective sales strategies.
- Regularly assisted in meeting or exceeding sales objectives.
- Aided in resolving customer issues and complaints through prompt problem-solving.
- Contributed to sales training and workshops to enhance skills and increase productivity.
Customer Care Representative
Teleperformance
Lisboa
09.2024 - 04.2025
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
- Implemented conflict resolution techniques to handle difficult situations calmly and effectively, maintaining customer trust.
HR Talent Acquisition Intern
Tempocasa S.p.A
Milan
09.2023 - 08.2024
- Participated in interviews and assessment centres to evaluate candidates' competencies.
- Managed full recruitment cycle, from initial sourcing and screening to interviewing and offering.
- Organised documentation for recruitment and onboarding procedures.
- Used LinkedIn Recruiter to target profiles for specialist roles, securing optimal talent to meet business needs.
- Supported managers with ad-hoc administration and queries.
HR Account Manager
Randstad
Milan
01.2022 - 03.2023
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Organised staff development training based on team gaps and requirements.
- Analysed account performance data, identifying trends and implementing actions to drive growth.
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
HR Recruiter
ATTAL Group
Milano
05.2020 - 07.2021
- Managed communication with candidates throughout the recruitment process, providing feedback and updates.
- Managed candidate hiring processes, from shortlisting candidates to hiring and onboarding.
- Researched ideal candidates using range of platforms, including LinkedIn, social media and CV database tools.
- Reviewed and updated job descriptions, ensuring they accurately reflected role requirements and responsibilities.
- Developed and maintained a talent pool of potential candidates for future vacancies, enhancing recruitment efficiency.
- Facilitated negotiation processes between clients and candidates, achieving agreeable terms for both parties.
Sales Assistant
Pret
London
04.2019 - 01.2020
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
MBA - with Organisational Psychology
St Mary's University
Twickenham, London05-2026
GCSEs - Scientific High School
Olga Fiorini
Milano01-2014
BSc - Communication Sciences
Insubria University
Varese, Italy03-2019
Skills
- Power BI
- 365 including Excel
- GA4
- Tableau
- Microsoft Clarity
- SQL
- Workday
- Salesforce
- HR Technology
- UKG
- Canva
- Wordpress
- Customer Behaviour Analysis
- Inferential Statistics
- Recruitment processes
Right to Work in the U.K
EU Settlement Scheme - No visa sponsorship required.
Languages
English
Advanced
C1
Italian
Proficient
C2
Spanish
Intermediate
B1
French
Elementary
A2
Portuguese
Beginner
A1
Accomplishments
Athletics - Italian National Championships, 2009-2010
Volunteer Experience
- Hostel Roots, Tilburg, The Netherlands, 2021-09-01, 2021-12-31
- Abbey Sutton Courtenay, Cambridge, UK, 2025-03-01, 2025-04-30
Timeline
Sales Consultant
Decathlon
06.2025 - Current
Customer Care Representative
Teleperformance
09.2024 - 04.2025
HR Talent Acquisition Intern
Tempocasa S.p.A
09.2023 - 08.2024
HR Account Manager
Randstad
01.2022 - 03.2023
HR Recruiter
ATTAL Group
05.2020 - 07.2021
Sales Assistant
Pret
04.2019 - 01.2020
MBA - with Organisational Psychology
St Mary's University
GCSEs - Scientific High School
Olga Fiorini
BSc - Communication Sciences
Insubria University