Dario Bessa De Melo
Dartford,Kent
Summary
Experienced Branch Manager excelling in driving growth and maximising profit . Through collaborative, cross-functional teamwork within high-pressure environments.
I'm offering strong leadership and communication skills, along with solid foundation in strategic planning and problem-solving. Committed to achieving high customer satisfaction and meeting financial goals,
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work history
Branch manager
Enterprise Rent-A-Car
Sevenoaks, Kent
2025.04 - 2026.04
- Implemented new training programmes to improve staff performance and efficient work schedules.
- Organised local marketing activities, boosting brand visibility within community.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Ensured compliance with company policies, maintaining ethical standards.
- Conducted market research to identify potential business opportunities and Executed successful product launches, driving market penetration.
- Led cross-functional teams to deliver complex projects on time and budget.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results by conducting market research.
- Developed pricing structures through data analysis to find current trends, competitor activities and supply chain data.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Conducted interviews with staff to gather personal observations and insights into existing procedural strengths and weaknesses.
- Applied data toward developing short & long terms objectives, strategies and plans for employee sales development.
- Managed multiple stakeholders, ensuring clear communication throughout projects.
- Managed budgets diligently, controlled unnecessary expenditure.
- Managed redundancy processes, minimised legal risks.
Assistant manager
Enterprise Rent A car
Lewisham , London
2020.02 - 2025.04
- Developing action plans to increase performance and exceed sales & service KPIs.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional customer service & sales levels.
- Established clear budgets and cost controls strategies to meet objectives.
- Assisted in recruitment process to build an effective workforce.
- Represented organisations at seminars, conferences and business events.
- Managed commercial and private accounts with tailored advice according to business needs.
- Conducted telemarketing calls to increase new lead generation and grow profits.
- Produced performance reports and delivered to senior management and stakeholders.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
Suites Supervisor & cashier
O2 Arena
Greenwich, City of London
2014.07 - 2022.08
- Conducted comprehensive analysis of customer preferences and requirements, ensuring alignment with expectations of business stakeholders.
- Identified operational problems and proposed solutions to manage and improve service efficiency.
- Facilitated monthly training sessions for enhanced staff performance.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Customer service Assistant
Tesco Express
Woolwich, Greenwich
2013.05 - 2022.08
- Fully till trained, cash handling and card transaction experience
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Purchase order clerk
Axis Europe
Vauxhall, Lambeth
2012.04 - 2012.08
- Receiving orders by both telephone/E-Mail from operatives
- Supplied required goods efficiently from operative resources.
- Facilitated weekly ordering of purchase invoices to support efficient financial management.
- General Admin tasks, filing, photocopying, scanning, faxing etc.
Customer Assistant
The Co-operative Food
Abbey Wood, Greenwich
2007.11 - 2009.07
- Provided excellent customer service to ensure repeat business.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Ensured proper stock rotation and temperature control to uphold product quality and safety standards.
Business Admin Assistance
Devonport House Conference Centre
Greenwich, City of London
2006.08 - 2006.09
- Managing stuff and client inquiries
- Answering telephone, faxing, photocopying and emailing.
- Knowledge of computer software such , Microsoft word, excel and PowerPoint.
Clerical assistant
Wilmington Publishing
London , kent
2005.04 - 2005.05
- Provided general administration support to any department.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems. Wrote professional letters, emails and memoranda for business communication.
- Helped to prepare reports and presentations to aid informed decision-making.
Education
BA Business Management - Business management
Middlesex University
London, United Kingdom 2009.09 - 2012.09
A-Levels - Applied Business studies
Shooter's Hill Post 16 Campus
London, United Kingdom 2005.09 - 2009.06
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Abbeywood School
2000.09 - 2005.06
Skills
- Technical proficiency in Microsoft
- Excellent, proven customer service over years
- Professional telephone manner and Bilingual
- Experienced with research and giving presentations to large audiences
- Good written, verbal and inter-personal communication ability
- Goal-driven leadership
Effective time management
Team collaboration
- Leadership & people management skills
- Client account management
- Project Management
- Customer relationship building and complaint management
- Talent acquisition
Languages
Portuguese
Spanish
Affiliations
- I love cooking
- I enjoy making music by songwriting and recording
- i like going to the gym
References
References available upon request.
Timeline
Branch manager
Enterprise Rent-A-Car
2025.04 - 2026.04
Assistant manager
Enterprise Rent A car
2020.02 - 2025.04
Suites Supervisor & cashier
O2 Arena
2014.07 - 2022.08
Customer service Assistant
Tesco Express
2013.05 - 2022.08
Purchase order clerk
Axis Europe
2012.04 - 2012.08
BA Business Management - Business management
Middlesex University
2009.09 - 2012.09
Customer Assistant
The Co-operative Food
2007.11 - 2009.07
Business Admin Assistance
Devonport House Conference Centre
2006.08 - 2006.09
A-Levels - Applied Business studies
Shooter's Hill Post 16 Campus
2005.09 - 2009.06
Clerical assistant
Wilmington Publishing
2005.04 - 2005.05
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Abbeywood School
2000.09 - 2005.06