Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Overview
12
12
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
Acting Senior Support Worker
Cygnet Hospital Appletree
Meadowfield, Durham
04.2022 - Current
Built and maintained professional relationships with individuals, colleagues, and external teams.
Ensured safe, clean, and supportive environment, including domestic duties.
Provided person-centred care, supporting medical, welfare, and personal hygiene needs.
Administered medication as required and followed care plans and risk assessments.
Safeguarded individuals from any form of abuse and upheld their rights and dignity.
Led and participated in on-site and community-based activities, promoting engagement.
Attended and contributed to reviews, meetings, and training to maintain high-quality care.
Supervised, mentored, and inducted Support Workers, ensuring adherence to policies and procedures.
Ensured shift handovers and documentation were completed accurately and timely.
Maintained compliance with health and safety regulations, contributing to secure workplace.
Performed additional tasks and responsibilities to support service as required.
Maintained reliability and punctuality, working flexibly, including overtime when necessary.
Stayed up to date with Cygnet Health Care policies, procedures, and regulatory changes.
Ensured protection of individuals from all forms of abuse, reporting and managing incidents appropriately.
Engaged in professional development through supervision, appraisal, and training.
Maintained strict confidentiality regarding individuals and employees.
Promoted equality, upheld individual rights, and prevented discrimination.
Fostered positive team collaboration to enhance service quality and effectiveness.
Contributed to safe and secure environment, taking appropriate action in emergencies.
Adhered to health and safety regulations, proactively identifying and mitigating risks.
Played key role in maintaining service quality, enhancing team efficiency, and supporting organization’s reputation.
Complex Care Support Worker
Goodwill Healthcare Services Ltd
Middlesbrough, Redcar and Cleveland
12.2021 - 04.2022
Helped residents with day-to-day activities while consistently encouraging independence and self-belief.
Maintained confidential case documentation in line with data protection regulations.
Attended regular training and supervision workshops for improved service user support.
Actively assisted service users to make informed decisions and follow their individual treatment plans through diligent documentation.
Provided end of life care, offering dignity and comfort in final stages .
Responded quickly to emergencies, reducing potential risks for patients .
Handled challenging behaviour effectively ensuring safety of all parties involved .
Kept accurate records of patient's progress, aiding in monitoring effectiveness of care plan .
Promoted independence among patients through skill enhancement activities .
Ensured patient comfort by providing personal care and hygiene needs.
Developed rapport with patients to foster trust and cooperation during treatments .
Maintained safe environment for patients through regular checks and cleanings.
Monitored vital signs regularly, prompting immediate medical intervention when necessary.
Responded calmly to manage crises and emergency situations.
Adhered to safeguarding principles to protect service users from risk.
Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
Maintained optimal safety standards throughout care environments, prioritizing risk-reduction in self harm, health and hygiene.
Offered respite services to families allowing them relief from caregiving duties .
Possessed strong knowledge of medical terminologies used daily in interactions with other healthcare professionals .
Community Volunteer
Avaldora Help Foundation
Asaba, Delta State
06.2016 - 10.2021
Delivered effective counselling services to children and adults in need, providing coping strategies to successfully navigate difficulties.
Facilitated preparation and delivery of healthy meals to widows and vulnerable orphans with team of volunteered staff.
Liaised with support teams to facilitate appropriate case interventions for children and adults with complex needs.
Reported health and social concerns to senior staff, enabling prompt attention and resolution.
Provided physical and emotional support to 50+ children and adults improving community integration and quality of life.
Facilitated smooth service operations by maintaining up-to-date records on physical and mental health, and wellbeing of children and adult.
Enhanced community spirit by organising local events.
Safety Officer
Bablink Resources Nigeria Limited
Warri, Delta State
06.2013 - 11.2015
Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
Oversaw development of robust training manuals, clearly outlining safety training procedures.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses, documenting findings appropriately.
Investigated 3 accidents and 1 hazardous incident to determine causes, making recommendations for corrective action.
Responded to reported emergencies as instructed and with utmost efficiency.
Advised management on necessary alterations to machinery for increased operational safety.
Kept up-to-date with latest industry trends in health and safety, enriching knowledge base.
Provided comprehensive training to staff, promoting safety-conscious work culture.
Collaborated closely with other departments to incorporate best safety practices across all operations.
Initiated monthly newsletter focusing on various aspects of workplace safety, heightening awareness among employees.
Identified potential hazards through regular site inspections, resulting in improved working conditions.
Implemented preventative measures to reduce accidents in workplace.
Investigated accident reports thoroughly leading to formulation of improved safety procedures.
Liaised with external auditors to maintain high standards of safety practices.
Organised toolbox talks and site safety meetings.
Promoted responsible health and safety culture across departments.
Education
NVQ Level 3 - Health and Social Care
Inspire London College
London
04.2001 - 07.2024
Bachelor of Science - Computer Science
Delta State University
Abraka
08.2011
GCSEs - Ordinary Level
Omo Secondary School
Ovara Orogun
06.2006
Skills
Ability to assess general health, safety, and welfare of individuals
Ability to participate in and lead indoor/outdoor activities
Ability to follow work patterns and maintain punctuality/reliability
Clear and adaptable communication with individuals and teams
Ability to read, understand, and write clear and accurate reports/notes
Awareness of effective teamwork principles
Understanding of learning disabilities and mental health
Awareness of equal opportunities, discrimination, and prevention
Knowledge of local safeguarding procedures and Mental Capacity Act
Ability to work as directed and/or independently, completing tasks reliably
Ability to participate in training and development for role effectiveness