Darcie Staples
Kingston Upon Hull,East Yorkshire
Summary
Motivated professional demonstrating strengths in communication and empathetic listening. Adapts to changing demands through collaborative teamwork and problem-solving. Committed to bringing a client-centred approach to future roles.
Overview
13
13
years of professional experience
Work History
Social Worker
Hull City Council
Kingston opon Hull, East Yorkshire
07.2025 - Current
- Delivered crisis intervention services, offering immediate support in emergency situations.
- Advocated for patients, carers and families around complex emotional and practical needs to lower anxiety and depression levels.
- Collaborated with healthcare professionals to coordinate mental health services for clients.
- Implemented safeguarding measures for vulnerable clients, reducing risks of harm.
- Conducted home visits to assess living conditions and provide in-situ support.
- Advocated for client access to community resources, improving their quality of life.
- Completed Care Act needs assessments in line with the Care Act 2014.
- Managed case loads efficiently, prioritising urgent needs while maintaining high standards.
- Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
- Followed policies and procedures that underpin adult social care.
- Offered bereavement counselling, providing emotional support to clients facing loss.
- Raised awareness of key issues involved in working with people from diverse ethnic, cultural and socio-economic backgrounds.
Social Care advisor
Hull City Council
Kingston opon Hull, East Yorkshire
03.2020 - 07.2025
- Conducted Care Act 2014 needs assessments in collaboration with social work colleagues to ensure comprehensive support plans.
- Assessed mental capacity under the Mental Capacity Act 1998 framework.
- Gave Mental Capacity Act 1998 guidance to inform decision-making.
- Completed safeguarding referrals and processed multi-agency updates to enhance client safety and service coordination.
- Provided advocacy referrals and coordinated with appointed advocates.
- Completed Court of Protection paperwork and attended court settings.
- Supported care leavers in managing mental health challenges post-care to promote their well-being and independence.
- Collaborated closely with social workers across case planning.
- Operated effectively in high-pressure environments to meet demanding deadlines. to meet assessment and referral deadlines.
Senior support organiser
Hull City Council
Kingston opon Hull, East Yorkshire
03.2018 - 03.2020
- Maintained close communication with clients, proactively identifying solutions to issues, and achieving event objectives.
- Facilitated event planning meetings, setting clear objectives and timelines for team members.
- Supervised 20+ staff through effective rota planning and oversight, ensuring consistent service delivery.
- Coordinated rota schedules and annual leave to maintain consistent cover.
- Managed emergency response service duties and escalated incidents as needed.
- Kept clients informed through operations by providing feedback and periodic reports.
- Resolved unforeseen issues, showcasing adaptability and problem-solving abilities to minimise disruption.
Reablement Support Worker
Hull City Council
Kingston opon Hull, East Yorkshire
02.2014 - 03.2018
- Provide mental health support through active listening and regular wellbeing checks.
- Administer prescribed medication following policy, recording each dose accurately.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Assist with moving and handling during daily activities safely and calmly.
- Evaluated patient behaviour, moods and other responses to determine correct diagnosis and devise treatment plans.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Utilised cognitive behavioural, motivational enhancement and structural family therapy based on individual treatment needs.
Education
Bachelor of Arts - Social work
Hull University
Kingston upon hull01-2025
Certificate of Higher Education - Social Care
Advanced level apprenticeship in social care.
Kingston upon Hull01-2018
NVQ Level 3 - Health and social care.
Health and social care level 3 dipolma
Kingston upon Hull 01-2014
NVQ Level 2 - Mental health awareness
Mental Health awareness
Kingston upon Hull01-2014
Skills
- Crisis intervention
- Needs assessment
- Safeguarding procedures
- Mental health support
- Client advocacy
- Case management
- Report writing
- Child Protection Procedures
- Child development understanding
- Team collaboration
- Organisation
- Communication skills
- Active listening
- Empathetic listening
- Cultural awareness
- Conflict resolution
- Strengths-based approach
Timeline
Social Worker
Hull City Council
07.2025 - Current
Social Care advisor
Hull City Council
03.2020 - 07.2025
Senior support organiser
Hull City Council
03.2018 - 03.2020
Reablement Support Worker
Hull City Council
02.2014 - 03.2018
Bachelor of Arts - Social work
Hull University
Certificate of Higher Education - Social Care
Advanced level apprenticeship in social care.
NVQ Level 3 - Health and social care.
Health and social care level 3 dipolma
NVQ Level 2 - Mental health awareness
Mental Health awareness