Darcey Hilton
Sway,Hampshire
Summary
Motivated professional with strong customer service abilities. Delivers positive experiences through effective communication and problem-solving. Eager to contribute to team success and enhance customer satisfaction. Dynamic team player skilled in time management and operational support. Handles diverse tasks efficiently while maintaining attention to detail. Demonstrates willingness to learn and adapt to new challenges, supporting overall team goals.
Overview
3
3
years of professional experience
Work History
Waitress
The Pig
Brockenhurst, Hampshire
02.2026 - Current
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Waitress
The brock tearoom
Brockenhurst, Hampshire
03.2025 - 02.2026
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Greeted new customers and offered immediate seating assistance.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Processed cash, credit card and voucher payments using POS terminals.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
Waitress
The highstreet kitchen
Lymington, Hampshire
08.2024 - 03.2025
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
Volunteer
Lymington library
Lymington, Hampshire
03.2023 - 06.2023
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Picked up additional tasks to aid team success.
- Met schedule using excellent planning and coordination skills.
Education
Level 3 Extended Diploma - Media studies
Brockenhurst College
Brockenhurst2026
GCSEs - Media, Business
Priestlands
Lymington, HAM2024
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Attention to detail
- Cash handling
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team building
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
- Public Relations
- Deadline management
Duke of Edinburgh award
- Bronze
Timeline
Waitress
The Pig
02.2026 - Current
Waitress
The brock tearoom
03.2025 - 02.2026
Waitress
The highstreet kitchen
08.2024 - 03.2025
Volunteer
Lymington library
03.2023 - 06.2023
Level 3 Extended Diploma - Media studies
Brockenhurst College
GCSEs - Media, Business
Priestlands