DARCEY HARBER
Thame,United Kingdom
Summary
Results driven professional with adaptability across various industries and a strong foundation in customer service, social media marketing, and event promotion. Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms including Genesys, Salesforce, and Zoho. Committed to delivering impactful outcomes through effective communication and strategic planning.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Events Coordinator
Chinnor RFC
Chinnor
2025.09 - Current
- Coordinated logistics for events and match days, ensuring seamless operations and participant satisfaction.
- Facilitated smooth running of events by coordinating all logistical elements.
- Facilitated communications with sponsors and VIPs, strengthening relationships and fostering collaboration.
- Assisted in planning and promoting new events, contributing to increased attendance and engagement.
- Handled unforeseen challenges smoothly, ensuring minimal disruption to event flow.
- Provided bar support and front-of-house service during events.
Social Media Manager
Triangle surgical ltd
Chalfont st giles
2024.12 - 2026.03
- Developed and executed digital strategies that increased brand visibility and engagement by 58%.
- Drove audience growth through targeted advertising campaigns across multiple platforms.
- Implemented content calendar to streamline posting processes and enhance consistency.
- Stayed up to date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Strengthened understanding of healthcare compliance to ensure alignment with industry regulations.
Business Owner
Nailed By Harbz
Towersey, Thame
2024.06 - Current
- Co-founded Nailed by Harbz, delivering professional nail services and personalised consultations to enhance client satisfaction.
- Managed bookings, payments, and client records, ensuring compliance with hygiene standards and effective aftercare.
- Executed social media marketing and promotions to attract new clients and foster repeat bookings.
- Utilised sales and digital marketing skills to aid business growth; qualified nail technician since 2021.
Sales Executive (Fixed Term)
Critical Power ltd
Haddenham
2025.01 - 2025.09
- Exceeded sales targets by engaging clients effectively to understand their needs.
- Generated leads through strategic outreach in B2B and B2C markets, enhancing sales pipeline.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Supported development of strong client relationships to foster loyalty and retention.
- Utilised extensive product knowledge to deliver informative interactions, improving customer experience.
Technical Support Consultant
Diageo (CPM)
Thame
2024.03 - 2024.11
- Assisted customers as first point of contact via email, phone, and live chat with up to 200 calls per day.
- Resolved product malfunctions using extensive knowledge to provide solutions.
- Communicated effectively to deliver strong customer service and maintain a 99% SLA.
- Worked with various teams to improve customer experience.
- Recorded detailed interactions and feedback from customers.
- Participated in weekly meetings, contributing valuable insights based on user feedback and incident reports.
Post Master
Royal Mail
Thame
2023.02 - 2024.03
- Ensured compliance with postal regulations, health & safety standards, and company policies.
- Delivered exceptional customer service, effectively resolving enquiries and complaints to enhance customer satisfaction.
- Oversaw financial transactions, ensuring accurate cash handling, balanced tills, and reconciled accounts.
- Maintained accurate records for audits, financial reporting, and regulatory purposes.
- Monitored stock levels and managed ordering of postal supplies and retail products to maintain operational efficiency.
- Handled confidential information securely, ensuring data protection and compliance.
Social Media Manager
City Digital Technology ltd
West Wycombe
2022.08 - 2023.02
- Utilised AI tools, paid ads, CRM platforms, and content creation to enhance marketing strategies.
- Produced digital content that increased engagement and supported brand awareness.
- Developed competitions and campaigns that attracted new customers.
- Created brand kit for successful launch of new Instagram account.
- Enhanced digital presence through creation of compelling visual designs.
- Helped monitor campaign performance and reported on key results to the team.
Assistant Manager / Reception
For Face Sake
High Wycombe
2020.08 - 2022.09
- Assisted in managing daily salon operations to enhance client care through effective appointment scheduling and reception duties.
- Created a welcoming front-of-house experience by efficiently handling enquiries, bookings and payments.
- Developed strong communication and multitasking skills in a fast-paced client-facing environment.
- Maintained a clean, organised and professional environment in line with health and safety standards.
- Provided professional nail treatments based on formal qualifications to deliver quality services.
Sales assistant
Zara
High Wycombe
2019.12 - 2020.08
- Provided exceptional customer service by supporting customer needs.
- Ensured visual merchandising standards were upheld to reflect brand guidelines.
- Executed transactions accurately at the till, including cash handling and processing refunds.
- Restocked merchandise and organised fitting rooms to enhance customer experience.
- Collaborated effectively with team members to achieve daily sales targets and KPIs.
- Resolved customer complaints and returns in a professional manner.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
GCSE - Maths, English and Science
Princes Risborough School
Princes Risborough, Buckinghamshire 2014.09 - 2019.06
Art and design diploma -
Amersham college
Amersham 2019.09 - 2021.06
nail technician certification -
Nina Lewis Beauty Acadamy
Acton 2021.09 - 2021.09
Skills
- Customer service
- Microsoft Office Suite
- Genesys and Salesforce
- Zoho CRM
- Event promotion
- Google Workspace
- Event marketing
- TikTok content creation
- Customer care
- Creativity and visioning
- Budget management
- Sales strategies
- Social media marketing
References
References available upon request.
Timeline
Events Coordinator
Chinnor RFC
2025.09 - Current
Sales Executive (Fixed Term)
Critical Power ltd
2025.01 - 2025.09
Social Media Manager
Triangle surgical ltd
2024.12 - 2026.03
Business Owner
Nailed By Harbz
2024.06 - Current
Technical Support Consultant
Diageo (CPM)
2024.03 - 2024.11
Post Master
Royal Mail
2023.02 - 2024.03
Social Media Manager
City Digital Technology ltd
2022.08 - 2023.02
nail technician certification -
Nina Lewis Beauty Acadamy
2021.09 - 2021.09
Assistant Manager / Reception
For Face Sake
2020.08 - 2022.09
Sales assistant
Zara
2019.12 - 2020.08
Art and design diploma -
Amersham college
2019.09 - 2021.06
GCSE - Maths, English and Science
Princes Risborough School
2014.09 - 2019.06