Darcey Brown
Knaresborough,North Yorkshire
Summary
Hospitality professional with three years of experience in customer service, adept at managing high-pressure environments. Proven ability to enhance guest satisfaction and resolve issues efficiently. Strong teamwork and communication skills contribute to improved service delivery and client retention. Completed GCSEs, providing a solid foundation for effective problem-solving in everyday situations.
Overview
4
4
years of professional experience
Work history
Hospitality team member
The Knaresborough Inn
Knaresborough, North Yorkshire
08.2023 - Current
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Streamlined communication between kitchen and floor staff for efficient service.
- Contributed to team targets by upselling menu items.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Arranged special requests from customers promptly, creating positive impressions.
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured optimal cleanliness with rigorous housekeeping standards.
- Delivered quality housekeeping service, contributing to repeat business.
- Ensured adherence to Health and Safety guidelines during cleaning processes,.
- This job enabled me to gain a variety of work experience as I am fully trained in Bartending, Housekeeping, Receptionist and Waitressing meaning I have a good understanding of how to help a team out, even from a different department.
- I was able to gain confidence from this position, learning how to communicate any difficulties we faced and what the best solution would be to overcome them.
Waitress
The worlds End Knaresborough
Knaresborough, North Yorkshire
02.2022 - 10.2022
- Provided top-notch service to customers, improved overall dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained clean and organised dining area for customer comfort.
- I gained the knowledge to understand how to provide a good customer service for guests to have a great experience at the pub.
Education
GCSEs - English Literature
King James School
Knaresborough, North Yorkshire 09/2018 - 05/2023
GCSEs - English Language
King James School
Knaresborough GCSEs - Combined Science
King James School
Knaresborough GCSEs - History
King James school
Knaresborough, North YorkshireGCSEs - Art
King James school
Knaresborough, North YorkshireGCSEs - Business
King James School
Knaresborough GCSEs - Physical Education
King James School
Knaresborough, North YorkshireGCSEs - Mathematics
St Aidans
Harrogate, North YorkshireSkills
I am well organised and punctual and take pride in my work appearance Both of my previous jobs have certainly improved my communication skills enabling me to communicate at all levels with people of amy age I am able to follow instructions and guidance, not being afraid to ask for help if I do not understand I enjoy helping people and the feeling of accomplishment when I do so I perform to the best of my ability and always determined to give one hundred percent in everything I do I thoroughly enjoy working as a team and striving to achieve our goals
Affiliations
- In my spare time I love to play team sports and and activities such as football.
- I enjoy going to the gym and working out.
- I have a real passion for art and design.
- I love taking my dogs on walks, caring for them and teaching them new skills.
Timeline
Hospitality team member
The Knaresborough Inn
08.2023 - Current
Waitress
The worlds End Knaresborough
02.2022 - 10.2022
GCSEs - English Literature
King James School
09/2018 - 05/2023
GCSEs - English Language
King James School
GCSEs - Combined Science
King James School
GCSEs - History
King James school
GCSEs - Art
King James school
GCSEs - Business
King James School
GCSEs - Physical Education
King James School
GCSEs - Mathematics
St Aidans
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